MPT’s FTTH Internet Service(Fiber To The Home)

  • When you experience slow
    internet or disconnection?


    Learn More
  • How to change username
    and password ? (Huawei ONU)


    Learn More
  • How to change username and
    password ?(ZTE ONU)


    Learn More

FTTH General TroubleShooting Guide

When you experience slow internet or disconnection, please try following procedures first.

  • STEP-1

    Check power

    The power signal on the router
    should be GREEN. If the signal
    is off, please check the power
    source.

  • STEP-2

    Power On-Off

    When internet usage is unstable,re-start the router and try.


  • STEP-3

    Check number of devices
    connected to Wi-Fi-router

    Number of suitable devices
    to use for 10 Mbps, 25Mbps and
    50Mbps are up to 10 for the usage
    at the same time. Please check
    the number of devices connected
    to the internet through
    Wi-Fi-router.

  • STEP-4

    Check the payment

    If customer do not make payment
    on-time (before due date),
    suspension may occur.Therefore,
    please confirm the payment
    status,too.If customer still
    cannot use the internet, please call
    to 106 (for MPT phones) or
    to 01- 2399106 (for other
    operators). Before customer make
    a call to 106, please check following
    signals status to inform
    to call center.

Wifi Username/Password Setting guide ( For HUAWEI ONU users )

When you want to change Wifi-username/password, please, follow the instructions as per below steps–

  • STEP-1

    Connect Wireless or LAN
    network of FTTH service

    Please connect to the wireless or
    LAN network of FTTH to configure
    the wifi-username and password.


    Go to ONU Log-in Page

    Open the Web Browser and input
    192.168.100.1.

  • STEP-2

    Log-in Username and password

    Please input username – “root” and
    password – “adminHW” to log-in.

  • STEP-3

    Select WLAN Tab

    Go to the “WLAN” Tab,
    to set up new
    Wifi-username/password.

  • STEP-4

    Set up your new Wifi-
    username/password

    Input your new wifi-username
    in “SSID Name:” Box.Input
    your new wifi-password in
    “WPA PreShareKey:” Box.

  • STEP-5

    Apply your new
    wifi-username/password

    Click apply to complete
    your new wifi-username
    /password setting.

  • STEP-6

    Reboot you Wifi-router

    Reboot your Wifi-router by double clicking Power
    on-off buttom.

  • STEP-7

    Test you Wifi Connection

    Try to connect Wifi
    in your device and
    use internet.

If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.

Wifi Username/Password Setting guide ( For ZTE ONU users )

When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below

  • STEP-1

    Connect Wireless or LAN
    network of FTTH service

    Please connect to the wireless
    or LAN network of FTTH to configure
    the wifi-username and password.


  • STEP-2

    Go to ONU Log-in Page

    Open the Web Browser and
    input 192.168.1.1

  • STEP-3

    Log-in Username
    and password

    Please input username – “user” and
    password - “user” to log-in.

  • STEP-4

    Select WLAN Tab

    Go to the “WLAN” Tab
    and select “SSID Settings”
    to set up new Wifi-username.

  • STEP-5

    Set up your new
    Wifi-username

    Input your new wifi-username
    in “SSID Name:” Box.

    Click “Submit” to complete
    your new wifi-username
    setting.

  • STEP-6

    Select WLAN Tab

    Go to the “WLAN” Tab
    and select “Security” to set up new
    Wifi-password.

  • STEP-7

    Set up your new
    Wifi-username

    Input your new wifi-password
    in “WPA Passphrase” Box.

  • STEP-8

    Reboot you Wifi-router

    Reboot your Wifi-router by double
    clicking Power on-off buttom.

  • STEP-9

    Test you Wifi Connection

    Try to connect Wifi in your
    device and use internet.

If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.

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