Bundle Benefit FAQs
1. What is Bundle Service?
This is the benefit provided to customers’ MPT mobile number for using both MPT fixed service (Dome Pyan Fiber Internet Service /ADSL) & MPT mobile together.
Customer can use MPT’s Dome Pyan Fiber Internet Service /ADSL at their home for high speed internet and they can use their MPT mobile outside not just data, but also voice calls and SMS to be connected all time.
2. How can customer get this benefit?
Dome Pyan Fiber Internet Service and ADSL customers can register their mobile numbers under their existing Dome Pyan Fiber Internet Service /ADSL subscription.
Then the benefit such as data volume, voice minutes, and SMS will be sent to each registered mobile number on 15th day of every month (this service is for those customers who are using Dome Pyan Fiber Internet Service /ADSL service, and the monthly bills for Dome Pyan Fiber Internet Service /ADSL should be made in timely manner)
3. How much benefit can Fixed Service subscribers get?
Based on the subscription plan of Dome Pyan Fiber Internet Service /ADSL, the benefit amount to receive and number of MPT mobiles to receive the benefit will be differed as per below table.
|Monthly Fee||Fixed Internet||Mobile|
|On-net Voice||Data||On-net SMS||No. of Mobile Lines|
|32,000 Ks||DOME PYAN FIBER INTERNET SERVICE 15Mbps||100 mins||1GB||Unlimited||3|
|43,000 Ks||DOME PYAN FIBER INTERNET SERVICE 25Mbps||100 mins||1GB||Unlimited||5|
|76,000 Ks||DOME PYAN FIBER INTERNET SERVICE 50Mbps||100 mins||2GB||Unlimited||5|
|120,000 Ks||DOME PYAN FIBER INTERNET SERVICE 100Mbps||200 mins||3GB||Unlimited||5|
|22,000 Ks||ADSL 1Mbps||100 mins||1GB||Unlimited||1|
|43,000 Ks||ADSL 2Mbps||100 mins||1GB||Unlimited||3|
|61,000 Ks||ADSL 3Mbps||100 mins||1GB||Unlimited||3|
4. After registration, when can customer get the mobile benefit to their mobiles?
The mobile benefit is sent to the registered MPT mobile number on every 15th of the month.
If registration is done after 15th of the month, customer can get the mobile benefit to their registered mobile lines at midnight of that day (as long as the Dome Pyan Fiber Internet Service /ADSL is active).
In case of customers’ Dome Pyan Fiber Internet Service /ADSL lines are suspended (one way block), the benefit can be sent only after making the outstanding payment and Dome Pyan Fiber Internet Service /ADSL lines are ACTIVE again.
5. When can existing bundle service subscribers get the benefit? What is the validity of the benefit?
As for existing bundle customer, they will get the benefit monthly on 15th of every month as far as their (Dome Pyan Fiber Internet Service /ADSL) lines are
The validity of the benefits will expire on 14th of the next month.
6. How can customer register their mobile number under their subscribed Fixed Services?
Customer can register their mobile number under their fixed services at some MPT shops and through Call Center 106.
Customer needs to provide their DSL number and NRC number which is used to subscribe the ADSL/ Dome Pyan Fiber Internet Service to register their main mobile number.
Only main mobile number can be registered through Call Centers and MPT shops.
The other mobile numbers can be registered by main number calling to USSD number (*6767#).
Customer cannot change their main numbers through USSD menu. If customer wants to change, they need to call to call center or visit to MPT shops for change request (need to provide their customer code/ account code/ circuit ID and their existing main mobile number.)
7. What can main number do through USSD code?
Through USSD code, main number can register (add) another two numbers, remove the numbers, and change the numbers.
8. If customer make the previous payment later than 15th of the month, how the benefit will be provided?
If customer make the previous month payment later than 15th of the month, the benefit will be provided midnight of the day customer makes the payment.
However, the benefit amount customer will receive remain the same and expiration date of the benefit will not be changed.
9. Until when will customer receive the benefit?
Customer will receive the benefit as long as they subscribe the MPT fixed service and they are still
10. If customer is on voluntarily or involuntarily temporary line close, can they still receive the benefit?
On15th of the month when MPT sends the mobile benefit, customers’ Dome Pyan Fiber Internet Service /ADSL lines should be ACTIVE.
Therefore, customer will not receive the mobile benefit if their fixed line (Dome Pyan Fiber Internet Service /ADSL) is on voluntarily or involuntarily temporary close or terminated.
11. If customer’s fixed line is suspended and reopen after one month, how the benefit will be provided?
If customer’s fixed line is suspended and reopened after one month, the benefit will be provided only for existing month and the benefit for previous month will not be provided.
The benefit will be sent at midnight of the day when customer’s Dome Pyan Fiber Internet Service /ADSL line is ACTIVE after the payment.
12. Eligible SIM and Plans
MPT SIM only. Terminated, non-registered number (pre-provisioning number SIM), inactive number will not be eligible to link to this Bundle service.
The benefit can be sent to Swe Tahar, Shal Pyaw and Shwe Zagar plans only.
13. Customer has more than 1 fixed line services ( Dome Pyan Fiber Internet Service /ADSL), can customer register same mobile number for all the fixed line services?
Yes, Customer can register the same mobile numbers under different fixed line services, and the combined benefit will be provided.
14. How many mobile can get the benefit for one Fixed Line Service?
1- 3 mobile numbers can get the benefit depending on the plans of Dome Pyan Fiber Internet Service /ADSL service which a customer subscribes.
The same mobile number cannot get the benefit twice within one month period form one Dome Pyan Fiber Internet Service /ADSL contract.
15. If customer do not receive the benefit, what could be the reasons?
Please check if customer has already registered (subscribe) the bundle service or not.
Please check if customer’s Dome Pyan Fiber Internet Service /ADSL lines are ACTIVE and there is no outstanding bills to pay.