What is the New Service Policy?

The objective of this new service policy is to provide the better service to the customers who have paid their billing properly.

The new service policy will apply to all postpaid private customers who are using our services such as – GSM/ CDMA Mobile user, PSTN, ADSL, IP Star, and FTTH .

When it will be effective?

The new service policy for postpaid customers and will be implemented starting from 1st November 2018. Customers should make sure to make payment for the overdue invoices before 31 October 2018.

Related service Billing Data

The overall chart for the new service policy.

GSM/CDMA (Mobile)

  • Invoice for the service will be issued and delivered to you every next month of service usage.
  • The payment due date is the last working day of the month.
  • Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
  • Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
  • Your service will be terminated (your service and phone number will be permanently dismissed).
  • You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

PSTN (Including Toll-free)

  • Invoice for the service will be issued and delivered to you every next month of service usage.
  • The payment due date is the last working day of the month.
  • Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
  • Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
  • If you still miss to make the payment till 2nd, 3rd and 4th month, your service will be in 2 way block.
  • Your service will be terminated (your service and phone number will be permanently dismissed).
  • You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

ADSL

  • Invoice for the service will be issued and delivered to you every next month of service usage.
  • The payment due date is the last working day of the month.
  • Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
  • Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
  • If you still miss to make the payment till 2nd, 3rd and 4th month, your service will be in 2 way block.
  • Your service will be terminated (your service and phone number will be permanently dismissed).
  • You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

IP Star

  • Invoice for the service will be issued and delivered to you every next month of service usage.
  • The payment due date is the last working day of the month.
  • Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
  • Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
  • If you still miss to make the payment till 2nd, 3rd and 4th month, your service will be in 2 way block.
  • Your service will be terminated (your service and phone number will be permanently dismissed).
  • You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

FTTH

  • Invoice for the service will be issued and delivered to you every next month of service usage.
  • The payment due date is the last working day of the month.
  • Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
  • Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
  • If you still miss to make the payment till 2nd, 3rd and 4th month, your service will be in 2 way block.
  • Your service will be terminated (your service and phone number will be permanently dismissed).
  • You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

Terms and Conditions

– The new service policy will be effective as of 1st November 2018.
– It shall start considering the overdue invoices which are not paid up to 31st October 2018.
– Unpaid invoices will lead to suspension or termination of the subscribed services specified in the invoices.
– The suspension shall be revoked when unpaid invoices are fully paid.
– Terminated services can only be recovered by going through the service activation process from the very beginning.
– Customers are advised to contact 106 (call center) or visit the nearest commercial office or TRA office for further inquiry about the details of this new service policy.

Frequently Asked Question

1. What is the New Service Policy? And What are the objectives of this service policy?

The objective of this policy is to provide the better service to the customers who have paid their billing properly.

2. What are the affected services?

This new service policy covers all services which we have been provided to the customer: GSM, CDMA, PSTN, ADSL, IP Star, and FTTH.

3. What is the impact of this policy?

The impacted customers shall have their services suspended or terminated; depending on the period or duration of their overdue invoices.

4. Is it common to endorse such a service policy to customers?

All postpaid subscriptions must have such a service policy to ensure the quality of the services. Not only in telecommunication, but all postpaid service-based industries – such as water, electricity, gas, etc. – apply this kind of service policy as well.

5. How do I ensure that I am not included into the list of lines to be suspended or terminated?

You can contact 106 (call center) or visit the nearest TRA and commercial offices to submit your inquiries.

6. How do I reopen the suspended services?

In case you already have invoice of the overdue amount in hand, you can make payment at MPT counters, Post Office, KBZ, CB, AYA bank, MPT GSM Top up payment or other MPT’s agents.

In case you don’t have invoice of the overdue in hand, please request for invoice by calling to Call Center (106) and they will provide you the invoice via SMS/Email. For FTTH service , please call to (2800). Once the overdue invoices are paid in full, the services will be resumed in within a few days (in working days).

7. How do I reactivate the terminated services?

Please visit the nearest commercial office and restart the activation process from the beginning. Terminated services cannot be resumed; it must be activated again. This termination includes the phone number as well. So, when you reactivate the services, it is possible that you may not be able to get the same phone number that you have used before.

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