Frequently Asked Questions
Night Safety Pack
1. What are Night Safety Data Packs and how can I buy those packs?
Night Safety Data Packs are the special data packages which can be used for standard data between 11PM (23:00:00) and 7AM (6:59:59).Night Safety Data Packs are as follow:
Price(Incl.Tax) | Channel | Data Volume(MB) | Speed Control | Validity | Direct USSD |
---|---|---|---|---|---|
199Ks | USSD | 80 MB | Normal Speed | 1 day | *233*1# |
499Ks | 220 MB | 3 days | *233*2# | ||
799Ks | 360 MB | 7 days | *233*3# | ||
199Ks | 80 MB | Max1.5Mbps | 1 day | *233*4# | |
499Ks | 220 MB | 3 days | *233*5# | ||
799Ks | 360 MB | 7 days | *233*6# | ||
199Ks | MPT4U | 83 MB | Normal Speed | 1 day | None |
499Ks | 225 MB | 3 days | |||
799Ks | 365 MB | 7 days | |||
199Ks | 83 MB | Max 1.5Mbps | 1 day | ||
499Ks | 225 MB | 3 days | |||
799Ks | 365 MB | 7 days |
If user has active Night Safety Data Pack with 1.5 Mbps speed throttling and use Data between 11PM to 7AM, it will be deducted from Night Safety Data Quota & Speed Throttling will be applied.
If user want to use Night Safety Data Pack with 1.5 Mbps speed throttling, please use
*233*4# (199Ks/100MB/1day with 1.5Mbps speed throttling) for 1 Day,
*233*5# (499Ks/255MB/3days with 1.5Mbps speed throttling) for 3 Days, and
*233*6# (799Ks/415MB/7days with 1.5Mbps speed throttling) for 7 Days.
3. Who can subscribe Night Safety Data Packs?
4. How can I check Night Safety Data Packs balance?
5. How many Night Safety Data Packs can I subscribe?
6. What is the validity of Night Safety Data Packs?
7. If I subscribe both Night Safety Data packs with “speed throttling” and without “speed throttling”, How to be handled “speed throttling”?
In case customer purchases mix of Night Safety Data packs with “speed throttling” and without “speed throttling”, speed throttling function will be applied as Latest purchased pack condition.
For example, if customer buy Night safety data pack without “speed throttling” and after that, customer buy again Night safety data pack with “speed throttling”, it will be merged data quota and extended to the longest validity with speed “speed throttling” condition.
8. If customer purchase again different validity period and data quota package before consuming current package that was with different validity period and data quota, how will merge the data quota and validity?
>>Within the validity period, current remaining data quota will be merged with new data quota.
>>Validity period will be extend the longest validity.
For example; If Customer purchase again 1 day Night Safety Pack 83 MB/199Ks at 6 AM before consuming 3 days Night Safety Data Pack (remaining 75 MB & one hour left for finishing the pack), Data quota will merge (83+75) MB = 158 MB and validity will be 1 day as longer validity (1 hour remaining for old pack < 1 day(24 hours) for new purchasing pack).
9. How about the purchasing life cycle for Night Safety Data Pack?
This is based on 24 hours life cycle. >>For example; If customer purchase the one day package at 7 am today, package validity is till 6:59:59 AM next day even package can use from 11:00 PM to 7 AM.
>>For example; If customer purchase the one day package at 11 am today, package validity is till 10:59:59: AM next day, even package can use from 11:00 PM to 7 AM.
>>For example; If customer purchase the one day package at 6am today, package validity is till 5:59:59 AM next day, even package can use from 11:00 PM to 7 AM.
10. If I have active Night Safety Data Pack (with 1.5 Mbps speed throttling) but this data quota is fully consumed, How will data consumption and data throttling function be handled?
11. Can I gift Night Safety Data Packs to others?
12. What is the promotion period?
Night Time Pack
1. What are Night Time Data Packs and how can I buy?
2. Who can subscribe Night Time Data Pack?
3. How many Night Time Data Pack can I subscribe?
5. What is the promotion period?
Causal Pack Promo
1. What is Causal pack promo ?
2. How many Causal pack promo does MPT offer?
3. Who can buy Causal pack promo?
4. I bought one Causal pack promo. Then, I bought another Causal pack promo before the previous social pack promo expired. Are the validity and data volume of these two packs merge? What will it happen?
6. What is the priority, if I buy Daily Data Pack /Causal pack promo and Data Carry Pack?
Daily Data Pack
1. What are Daily Data Packs and how can I buy?
Htaw B x 7 Times
1) What is Auto renewal 7X Htaw B?
Customers can enlarge their main balance 7 times that can be used flexibly for MPT-MPT Voice & SMS and also for Pay As You Go data with special rates. If customer had subscribed for auto renewal, packs will automatically renew when Htaw B balance of autorenewal 7X Htaw B pack reach less than 1000Ks (or) expire pack validity. You will get Hti Pauk chance for every time Auto Renew pack purchase and can win lucky big prizes by playing Hti Pauk Game.
Data | MPT-MPT Voice | MPT-MPT SMS |
14.6 Ks/MB | 44.4 Ks/min | 20 Ks/SMS |
You can enjoy as per below denomination:
Detail | 7X Htaw B Validity |
---|---|
1,107Ks Main Balance = 7,777Ks 7X Htaw B Balance | 15 Days |
2,207Ks Main Balance = 15,554Ks 7X Htaw B Balance | 30 Days |
5,517Ks Main Balance = 38,885Ks 7X Htaw B Balance | 60 Days |
2) Who can buy Autorenewal 7X Htaw B Balance?
3) How can I buy Autorenewal 7X Htaw B Balance?
You have multiple options as follows;
Pack Names | Autorenewal 7X Htaw B Balance | 7X Htaw B Validity | Direct USSD | SMS to 1331 | Common USSD | Other Channels | Direct USSD | Common USSD |
---|---|---|---|---|---|---|---|---|
Auto Renew 7X Htaw B | 1,107 Ks Main Balance = 7,777Ks 7X Htaw B Balance (Auto Renew) | 15 days | *700*1*3# | AR 7XHB1 | *700# | DMS (*501#) (or) DMS App (or) alternative Channels (or) Chatbot (or) MPT4U (or) MPT Pay | *700*1*4# | *7007# |
2,207 Ks Main Balance = 15,554 Ks 7X Htaw B Balance (Auto Renew) | 30 days | *700*2*3# | AR 7XHB2 | *700*2*4# | ||||
5,517 Ks Main Balance = 38,885 Ks 7X Htaw B Balance (Auto Renew) | 60 days | *700*3*3# | AR 7XHB3 | *700*3*4# |
4) Can I purchase auto renewal package through MPT4U?
You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack.
5) For which services Autorenewal 7X Htaw B balance is used for?
6) What are the charging rates?
7) I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?
8) What will happen if I make Off-net Call (or) send off-net SMS (or) buy packages and other VAS while I have active 7X Htaw B Balance?
9) What will happen if my Auto Renewal 7X Htaw B Balance ends up?
10) If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?
11) How many Minutes or SMS or MB can I use with my 7X Htaw B balance?
12) How many Autorenewal 7X Htaw B Packs can I subscribe?
Multi-subscription is allowed, and the Htaw B balance and validity will be merged and reset to the latest pack’s validity.
Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 1000Ks Htaw B balance condition (or) pack validity expiry.
Multiple purchase among regular 7X Htaw B & autorenewal 7X Htaw B pack allowed (in any order); Htaw B balance can be merged with validity reset to latest pack purchase and automatically renew when 7X Htaw B remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.
13) I have active Autorenewal Pack (1107 Ks Pack). Can I buy regular 1111Ks pack before 1st pack expiry?
14) I have active Autorenewal Pack (1107 Ks Pack). Can I buy same auto renewal (1107 Ks worth) pack again before 1st pack expiry?
15) Can I buy different Autorenewal (1107 Ks and 2207 Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal 7X Htaw B pack and subscribe to another autorenewal 7X Htaw B pack. E.g. User has to un-subscribe from existing autorenewal 7X Htaw B pack (1,107 Ks pack) and subscribe to another autorenewal pack (2,207 Ks pack).
- With Hti Pauk Chance, you can play Htaw B Hti Pauk Game in MPT4U and Can win Up to 100 times Htaw B balance (Htaw B balance can be used for MPT to MPT Voice, SMS and Data according to respective validity with rates Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.)
16) What happens on pack validity expiry without reaching 1000Ks threshold?
17) What auto-renew happen at the time of insufficient balance?
18) When auto-renewal function fail?
19) Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 1000 Ks threshold?
20) Can I buy data packs/voice packs with 7X Htaw B Balance?
21) Can I transfer Autorenewal 7X Htaw B Balance to other users?
22) Will I get Hti Pauk Chance if I buy Autorenewal 7X Htaw B?
24) Does carry over function include?
25) I have active Auto Renew packs of Data Carry and HtawB 7X. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of Data Carry and HtawB 7X getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 2000 Kyats, and he has both 979Ks worth Data Carry Plus Auto Renew pack and 1107 worth Auto Renew 7X Htaw B auto renew pack then may be renewed one package 1,107 Ks worth 7X Htaw B auto renew (or) 979Ks Data Carry Plus Auto Renew pack) due to random system.
Htaw B 5X
1) Will I get Hti Pauk Chance if I buy Autorenewal 5X Htaw B?
Yes, Auto Renew pack Purchase from USSD / MPT Pay/ CRM Portal to get (1) Hti Pauk Chance.
You can also get (2) times Hti Pauk if you buy via MPT4U Channel (or) 2nd time onwards purchase from Auto Renew channel (from 1st July 2022 to 7th Feb 2023)
With Hti Pauk Chance, you can play Htaw B Hti Pauk Game in MPT4U and Can win Up to 100 times Htaw B balance (Htaw B balance can be used for MPT to MPT Voice, SMS and Data according to respective validity with rates Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.)
You can enjoy as per below denomination:
Detail | 5X Htaw B Validity |
---|---|
980Ks Main Balance = 5,000Ks 5X Htaw B Balance | 15 Days |
1,960Ks Main Balance = 10,000Ks 5X Htaw B Balance | 30 Days |
4,900Ks Main Balance = 25,000Ks 5X Htaw B Balance | 60 Days |
2) Who can buy Autorenewal 5X Htaw B Balance?
3) How can I buy Autorenewal 5X Htaw B Balance?
- You have multiple options as follows
Autorenewal 5X Htaw B Balance | 5X Htaw B Validity | Subscription | Un-subscription | Balance Check | ||||
---|---|---|---|---|---|---|---|---|
Direct USSD | SMS to 1331 | Common USSD | Other Channels | Direct USSD | Common USSD | |||
980 Ks Main Balance = 5,000Ks 5X Htaw B Balance | 15Days | *500*1*3# | AR 5X1 | *500# | DMS (*501#) (or) Alternative Channel (or) Chatbot (or) MPT4U App (or) MPT Pay (or) CRM Portal (or) DMS App | *500*1*4# | *2121# | *224# |
1,960 Ks Main Balance = 10,000 Ks 5X Htaw B Balance | 30Days | *500*2*3# | AR 5X2 | *500*2*4# | ||||
4,900 Ks Main Balance = 25,000 Ks 5X Htaw B Balance | 60Days | *500*3*3# | AR 5X3 | *500*4*4# |
4) Can I purchase auto renewal package through MPT4U?
You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack.
5) For which services Autorenewal 5X Htaw B balance is used for?
6) What are the charging rates?
7) I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?
8) What will happen if I make Off-net Call (or) send off-net SMS (or) buy packages and other VAS while I have active 7X Htaw B Balance?
9) What will happen if my Auto Renewal 5X Htaw B Balance ends up?
10) If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?
11) How many Minutes or SMS or MB can I use with my 5X Htaw B balance?
12) How many Autorenewal 5X Htaw B Packs can I subscribe?
Multi-subscription is allowed, and the Htaw B balance and validity will be merged and reset to the latest pack’s validity.
Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 500Ks Htaw B balance condition (or) pack validity expiry.
Multiple purchase among regular 5X Htaw B & autorenewal 5X Htaw B pack allowed (in any order); Htaw B balance can be merged with validity reset to longest pack purchase validity and automatically renew when 5X Htaw B remaining balance reach less than Htaw B balance 500Ks (or) pack validity expiry.
13) I have active Autorenewal Pack (980 Ks Pack). Can I buy regular (2000Ks pack) before 1st pack expiry?
14) I have active Autorenewal Pack (980 Ks Pack). Can I buy same auto renewal (980 Ks worth) pack again before 1st pack expiry?
15) Can I buy different Autorenewal (980 Ks and 1960 Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal 5X Htaw B pack and subscribe to another autorenewal 5X Htaw B pack. E.g. User has to un-subscribe from existing autorenewal 5X Htaw B pack (980 Ks pack) and subscribe to another autorenewal pack (1,960 Ks pack).
16) What happens on pack validity expiry without reaching 500Ks threshold?
17) What auto-renew happen at the time of insufficient balance?
18) When auto-renewal function fail?
19) Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 500 Ks threshold?
20) Can I buy data packs/voice packs with 5X Htaw B Balance?
21) Can I transfer Autorenewal 5X Htaw B Balance to other users?
22) Will I get Hti Pauk Chance if I buy Autorenewal 5X Htaw B?
- Yes, Auto Renew pack Purchase from USSD / MPT Pay/ CRM Portal to get (1) Hti Pauk Chance.
- You can also get (2) times Hti Pauk if you buy via MPT4U Channel (or) 2nd time onwards purchase from Auto Renew channel (from 1st July to Nov 2022)
- With Hti Pauk Chance, you can play Htaw B Hti Pauk Game in MPT4U and Can win Up to 100 times Htaw B balance (Htaw B balance can be used for MPT to MPT Voice, SMS and Data according to respective validity with rates Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.)
25) I have active Auto Renew packs of Htaw B 5X and HtawB 7X. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of HtawB 5X and HtawB 7X getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 1500 Kyats, and he has both 980Ks worth Auto Renew 5X Htaw B and 1107 worth Auto Renew 7X Htaw B packs then may be renewed one package 1,107 Ks worth 7X Htaw B auto renew (or) 980Ks Auto Renew 5X Htaw B) randomly.
24) Does carry over function include?
Data Carry Plus
1. What are Regular Data Carry Plus?
Regular Data Carry Plus are the special data packages which can be use the data with carryover function (Package quota)– 30 Days validity. Also, can win up to 1000GB Lucky data bonus for any data streaming.
Pack Price (Tax inclusive) | All Data Volume | Main data Validity | Lucky Data | Lucky data Validity | Direct USSD | Balance Check | ||
---|---|---|---|---|---|---|---|---|
Direct USSD | SMS | Common USSD | ||||||
699Ks | 250MB | 30 Days [All Data Quota can be carried over during one week after data pack expired] | Can win Up to 1000GB! | 7 Days | *777*1# | Send DC1 to 1332 | *777# | *224# |
799Ks | 350MB | *777*2# | Send DC10 to 1332 | |||||
999Ks | 470MB | *777*3# | Send DC2 to 1332 | |||||
1,299Ks | 615MB | *777*4# | Send DC3 to 1332 | |||||
1,799Ks | 860MB | *777*5# | Send DC4 to 1332 | |||||
2,699Ks | 1290MB | *777*6# | Send DC5 to 1332 | |||||
4,499Ks | 2160MB | *777*7# | Send DC6 to 1332 | |||||
8,999Ks | 4330MB | *777*8# | Send DC7 to 1332 | |||||
17,999Ks | 8660 MB | *777*9# | Send DC8 to 1332 | |||||
26,999Ks | 13030 MB | *777*0# | Send DC9 to 1332 |
3. Who can subscribe Regular Data Carry Plus Packs?
4. I bought Regular Data Carry Packs with 1299Ks. I did not get free Night Facebook service. Why?
5. Can I get Hti Pauk Chance by purchasing any Regular Data Carry Plus Pack?
6. What will happen when I buy Regular Data Carry Plus pack on Friday?
8. How can I check Regular Data Carry Plus Packs balance?
9. How many Regular Data Carry Plus Packs can I subscribe?
10. What is the validity of Regular Data Carry Plus Packs?
11. What happens to my unused data during carry over period?
During carry over period (after the period of data pack expired- 7 Days), users will not be able to use their remaining package data allowance. Unused package data will be added to new pack if users purchased new Data Carry Plus Pack within carry over period. Validity and quota of lucky data will also be merged.
12. Can I gift Regular Data Carry Plus packs to others?
All in One HtawB 10X - Regular
1. What is All in one Htaw B 10X?
Customers can enlarge their main balance 10 times that can be used flexibly for Data, Any local mobile phone calls, Any-net SMS with special HtawB 10 X rates and also enjoy Unlimited MPT-MPT SMS during the pack validity period.
Data | 21.9 Ks per MB |
---|---|
Any-net Voice | 132 Ks per minute |
Any-net SMS | 66 Ks per SMS |
MPT-MPT SMS | 0Ks (Unlimited) |
You can enjoy as per below denomination:
Detail | 10X Htaw B Validity |
---|---|
3,000Ks Main Balance = 30,000Ks 10X Htaw B Balance | 15 Days |
5,000Ks Main Balance = 50,000Ks 10X Htaw B Balance | 30 Days |
10,000Ks Main Balance = 100,000Ks 10X Htaw B Balance | 90 Days |
2. Who can buy 10X Htaw B Balance?
3. How can I buy 10X Htaw B balance?
You have multiple options as per following
10x Htaw B balance | 10X Htaw B Validity | Subscription | Balance Check | |||
---|---|---|---|---|---|---|
SMS | Direct USSD | Common USSD | Others | |||
3,000Ks Main Balance = 30,000Ks 10X Htaw B Balance | 15Days | Send 30000 to 1332 | *5010*1*1# | *5010# | USSD Menu (*106#), MPT4U App, MPT Pay App, Web SC, DMS, CRM, SDP channels | *224# |
5,000Ks Main Balance = 50,000Ks 10X Htaw B Balance | 30Days | Send 50000 to 1332 | *5010*2*1# | |||
10,000Ks Main Balance = 100,000Ks 10X Htaw B Balance | 90Days | Send 100000 to 1332 | *5010*3*1# |
4. For which services 10X Htaw B balance is used for?
5. What are the charging rates?
Pay As You Go Data will get charged at 21.9 Ks/MB with 1MB rounding on 10X Htaw B balance.
Any local mobile phone call will get charged at 132 Ks/min with 30sec charging on 10X Htaw B balance.
Any net SMS will get charged at 66 Ks/SMS on 10X Htaw B balance.
Free Unlimited MPT-MPT SMS can be enjoyed
(All rates are tax inclusive).
6. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?
Your main balance was enlarged to 10X Htaw B balance. While you are using Any-net call, Any-net SMS or Pay As You Go data, your 10X Htaw B balance will be deducted first. If active 10X Htaw B Balance users make purchasing package & other services, it will be charged from according to user’s existing Tariff Price Plan and deducted from main balance.
7.What will happen if my 10X Htaw B Balance ends up?
8. If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?
9. How many Minutes or SMS or MB can I use with my 10X Htaw B balance?
With 30,000 Ks 10X Htaw B Balance (converted from 3,000 Ks main balance)
- up to 1369 MB of data (or)
- up to 227 minutes MPT to Any-net call (or)
- up to 454 Any-net SMS
- Unlimited MPT-MPT SMS
The balance can be used flexibly for Data, Any-net calls, Any-net SMS & Unlimited On-net SMS. For example,
1GB Data + 45mins Any-net call + 24 Any-net SMS + Unlimited On-net SMS = 30,000Ks.