Frequently Asked Questions
Monthly Promotion
Advance Payment Promotion - Dome Pyan
1. . What is Advance payment promotion for Dome Pyan Home Fiber Internet? Who is applicable for this promotion?
Existing Dome Pyan Home Fiber Internet customers (already paid 1st MRC and normal MRC is issued) can enjoy 5% discount for 6month advance payment (or) 10% discount for 12month advance payment.
Applicable for Dome Pyan Home Fiber Internet Subscribers who are using Normal Tariff [Class A 100Mbps, Class B 50Mbps, Class C 25Mbps and Class D 15Mbps].
For more details: https://www.mpt.com.mm/en/advance-payment-promotion/
3. How can make payment for FTTH Advance?
4. Is there any timeline to make payment?
5. If customer request to terminate the internet service during advance payment period, can get refund money?
6. When can customer extends the advance payment promotion?
7. Within the Discount Period, can customer make a service change request including bandwidth upgrading or downgrading, or relocation or temporary suspension?
During Discount Period, Customer can’t downgrade tariff, but customer can upgrade by paying additional fee, but discount will not be applied to the upgrade tariff. Customer can apply temporary termination as per current policy and Discount period will be postponed. Relocation can be accepted if the new location is feasible.
A Kyite Poh
1. What are A Kyite Poh Packages?
2. What are the benefits of A Kyite Poh Packages?
3. Who can subscribe A Kyite Poh Packs?
4. How can I buy A Kyite Poh Packs?
6. How can I check balance of A Kyite Poh Packs?
7. How many A Kyite Poh Packs can I subscribe?
- You can buy as many packs as you want. Multi-subscription is allowed.
- The Validity of A Kyite Poh 7 Days Pack will be reset to the longest purchased pack and the amount of SMS of each pack will be merged if the user subscribes a new A Kyite Poh 7 Days Pack before first pack expiry.
- A Kyite Poh 24 Hours Pack cannot be merged with each other. If the customer buys two A Khite Poh 24 Hours packs, these two packs can be seen separately with their own validity. However, users can enjoy full 24-hour validity of each pack.
- The Validity of A Kyite Poh 30 Days Pack will be reset to the longest purchased pack and the amount of SMS of each pack will be merged if the user subscribes a new A Kyite Poh 30 Days Pack before first pack expiry.
8. How do you specify expiry of pack?
- 24 Hours Pack Package validity is calculated as real time Users can enjoy full 24-hour validity (Eg. If users buy the pack at 10 a.m on( 1st June and pack will expire at 10 a.m on 2nd June 2023).
- 7 Days Pack Package validity is calculated as calendar (Eg. If users buy the pack at 10 a.m on 1st June and pack will expire at 12 a.m on 7th June 2023).
- 30 Days Pack Package validity is calculated as calendar (Eg. If users buy the pack at 10 a.m on 1st June and pack will expire at 12 a.m on 30th June 2023).
9. Can I buy 30 Days A Kyite Poh SMS pack again before 7 Days A Kyite Poh Pack validity expiry?
10. Can I gift A Kyite Poh Packs to others?
11. What is the promotion period?
A Kyite Poh Auto Renewal
1. What are Autorenewal A Kyite Poh Packs?
Auto Renewal packages are SMS packages to keep in touch more family, beloved ones, and friends and send MPT-MPT texts as many as you want with more affordable rate. If you subscribe to purchase Autorenewal A Kyite Poh packs, the packages would under-go auto renewal when the amount of SMS packs would be below 25 SMS (or) 7 days/30 days pack validity expiry.
Product Name | Price
(Inclusive Tax) |
SMS Amount | Validity (days) | USSD |
A Kyite Poh AR 7 Days Pack | 488 MMK | 5,001 | 7 days | *2427*2*3# |
A Kyite Poh AR 30 Days Pack | 978 MMK | Unlimited | 30 days | *2427*3*3# |
3. Who can subscribe Auto Renewal A Kyite Poh SMS Packs?
4. Can I purchase auto renewal package through MPT4U?
You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack
5. What kind of benefit I can get when I buy Auto Renewal A Kyite Poh Packs via any channels?
6. How can I check A Kyite Poh Packs balance?
7. How many Autorenewal A Kyite Poh Packs can I subscribe?
Multi-subscription is allowed, and the SMS quota and validity will be merged and reset to the latest pack’s validity.
- Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 25 SMS condition (or) 7th day/30th day pack validity expiry.
Auto Renewal A Kyite Poh 7 Days | Auto Renewal A Kyite Poh 30 Days | |
A Kyite Poh Autorenewal 7 Days Pack | Allow multiple subscription, merged and extend validity | Not Allow multiple subscription at the same time |
A Kyite Poh Autorenewal 30 Days Pack | Not allow Multiple subscription at the same time | Allow multiple subscription, merged and extend validity |
- Multi-Purchase among auto renewal packs and regular packs
Regular A Kyite Poh 24 Hours | Regular A Kyite Poh 7 Days | Regular A Kyite Poh 30 Days | |
A Kyite Poh Autorenewal 7 Days Pack | Allow multiple subscription, but not merged, separate validity | Allow multiple subscription, merge, and extend validity | Not allow Multiple subscription at the same time |
A Kyite Poh Autorenewal 30 Days Pack | Not allow Multiple subscription at the same time | Not allow multiple subscription at the same time | Allow multiple subscription, merge, and extend validity |
- After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you cannot buy Regular A Kyite Poh 30 Day Pack.
- After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you can buy Regular A Kyite Poh 24 Hour Pack but Packs cannot be merged and separate validity extended.
- After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you can buy Regular A Kyite Poh 7 Day Pack and Packs can be merged and validity extended.
- After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you can buy Regular A Kyite Poh 30 Day Pack and Packs can be merged and validity extended.
- After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you cannot buy Regular A Kyite Poh 24 Hour Pack.
- After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you cannot buy Regular A Kyite Poh 7 Day Pack.
- Multiple purchase among different autorenewal A Kyite Poh pack are not allowed
A Kyite Poh Autorenewal 7 Days Pack | A Kyite Poh Autorenewal 30 Days Pack | |
A Kyite Poh Autorenewal 7 Days Pack | Allow Multiple Sub, merged and extend validity | Not Allow Multiple subscription at the same time |
A Kyite Poh Autorenewal 30 Days Pack | Not Allow Multiple subscription at the same time | Allow Multiple Sub, merged and extend validity |
8. I have active Autorenewal Pack (488 Ks Pack). Can I buy regular 998Ks pack before 1st pack expiry?
9. Can I buy different Autorenewal (488Ks and 978Ks) packs?
10. What is the validity of Auto Renewal A Kyite Poh Packs?
11. What happens on 7th day/30th day pack validity expiry without reaching 25 SMS threshold?
12. What happens to my unused SMS after pack expiry?
13. Can I gift Autorenewal Data Carry Plus packs to others?
14. What auto-renew happen at the time of insufficient balance?
15. When auto-renewal function fail?
16. What will happen if unlimited users unsubscribe auto renewal pack before expiry date?
17. How to un-subscribe autorenewal packs?
Users can un-subscribe auto-renewal packs by dialing below USSD codes or through MPT4U App
AR Packs | Common USSD for un-subscription | Direct USSD for un-subscription |
Auto Renewal A Kyite Poh 7 Days Pack | *2124# | *2427*2*4# |
Auto Renewal A Kyite Poh 30 Days Pack
|
*2427*3*4# |
MPT4U App |
From MPT4U App
MPT4U App >>Services >>Manage Account >>My Subscription >>Unsubscribe