Frequently Asked Questions
Advance Payment Promotion - Dome Pyan
1. . What is Advance payment promotion for Dome Pyan Home Fiber Internet? Who is applicable for this promotion?
Existing Dome Pyan Home Fiber Internet customers (already paid 1st MRC and normal MRC is issued) can enjoy 5% discount for 6month advance payment (or) 10% discount for 12month advance payment.
Applicable for Dome Pyan Home Fiber Internet Subscribers who are using Normal Tariff [Class A 100Mbps, Class B 50Mbps, Class C 25Mbps and Class D 15Mbps].
For more details: https://www.mpt.com.mm/en/advance-payment-promotion/
3. How can make payment for FTTH Advance?
4. Is there any timeline to make payment?
5. If customer request to terminate the internet service during advance payment period, can get refund money?
6. When can customer extends the advance payment promotion?
7. Within the Discount Period, can customer make a service change request including bandwidth upgrading or downgrading, or relocation or temporary suspension?
During Discount Period, Customer can’t downgrade tariff, but customer can upgrade by paying additional fee, but discount will not be applied to the upgrade tariff. Customer can apply temporary termination as per current policy and Discount period will be postponed. Relocation can be accepted if the new location is feasible.
Kyin Kyin Nar Nar Pack
1. What are Kyin Kyin Nar Nar Packages?
KYIN KYIN NAR NAR Packages are new special bundle pack which includes new features introduced to customers. The customers who have KYIN KYIN NAR NAR pack can add another MPT users as members and transfer Data/Voice/SMS of KYIN KYIN NAR NAR pack, Data Carry Plus pack and Kyite Yar Khaw pack to their members.
2. What are the benefits of Kyin Kyin Nar Nar Packages?
Product Name | Price Ks (Inc.tax) | Validity | KYIN KYIN NAR NAR Count (up to) | Total Data (GB) |
Member (MB) |
Sharing | On-net Voice & SMS to Owner |
MPT Club Additional Benefit to Owner |
---|---|---|---|---|---|---|---|---|
KYIN KYIN NAR NAR 2998 Pack | 2998 | 30 Days | 2(1+1) | 1 | 500 | KYIN KYIN NAR NAR & Data Carry Plus Data Share KYIN KYIN NAR NAR & Kyite Yar Khaw Voice Share KYIN KYIN NAR NAR SMS Share |
130 Onnet min & 130 Onnet SMS | MPT Club – 400 Points |
KYIN KYIN NAR NAR 5498 Pack | 5498 | 30 Days | 4(1+3) | 2 | 500 per member | KYIN KYIN NAR NAR & Data Carry Plus Data Share KYIN KYIN NAR NAR & Kyite Yar Khaw Voice Share KYIN KYIN NAR NAR SMS Share |
190 Onnet min & 190 Onnet SMS | MPT Club – 600 Points |
KYIN KYIN NAR AR 9998 Pack | 9998 | 30 Days | 6(1+5) | 4 | 500 per member | KYIN KYIN NAR NAR & Data Carry Plus Data Share KYIN KYIN NAR NAR & Kyite Yar Khaw Voice Share KYIN KYIN NAR NAR SMS Share |
240 Onnet min & 240 Onnet SMS | MPT Club – 1000 Points |
3. Who can subscribe Kyin Kyin Nar Nar Packs?
4. How can I buy Kyin Kyin Nar Nar Packs?
6. How can I check balance of Kyin Kyin Nar Nar Packs?
7. How many Kyin Kyin Nar Nar Packs can I subscribe?
Multi-subscription is allowed for same type of Kyin Kyin Nar Nar Packs. Different types of Kyin Kyin Nar NarPacks will not be allowed for Muti-subscription (Customer already purchased Kyin Kyin Nar Nar 2998 Pack can only multi-purchase for Kyin Kyin Nar Nar 2998 Pack). When Multi-purchased, Kyin Kyin Nar Nar data quota will be combined, and validity will be extended into the highest one.
8. How do you specify expiry of pack?
9. Can I get Hti Pauk Chance by purchasing any Kyin Kyin Nar Nar Pack?
10. What is the meaning of Owner and Members in Kyin Kyin Nar Nar Packs?
11. How many members can be added for each KYIN KYIN NAR NAR Pack?
12. What benefit can member get from Owner?
13. Can I use KYIN KYIN NAR NAR Pack without adding members?
14. When can owner add members?
15. Can owner use all KYIN KYIN NAR NAR Data for own usage?
16. Is there any limitation to add a new member?
17. Can I be a member of other KYIN KYIN NAR NAR pack if I am owning KYIN KYIN NAR NAR pack?
18. Can owner change members?
19. How can a member know that he became a KYIN KYIN NAR NAR pack member?
20. Are there any charges for Data, Voice minute and SMS Transfer function for being a member?
21. Is there any limitation for additional Data, Voice minute and SMS Transfer?
22. How do I know whether data , Voice minute and SMS transfer is successful or not?
23. Can I gift KYIN KYIN NAR NAR Pack to others?
Yes. You can gift KYIN KYIN NAR NAR pack to others. If the receiver doesn’t have existing KYIN KYIN NAR NAR pack, you can gift any KYIN KYIN NAR NAR pack. If the receiver is using a type of KYIN KYIN NAR NAR pack, you can gift the same type of KYIN KYIN NAR NAR pack. Enter MPT4U, choose the pack you want to gift, enter the mobile number you want to.
24. What will happen if the gift receiver has Kyin Kyin Nar Nar Pack and existing members?
25. How can I check my members?
26. How is the validity of member’s received KYIN KYIN NAR NAR Pack data?
Member’s received KYIN KYIN NAR NAR Pack data will have the same validity as Owner’s KYIN KYIN NAR NAR Pack. If owner did multi purchasing and carried the same members, member’s received KYIN KYIN NAR NAR Pack validity will be extended the same as multi-purchased KYIN KYIN NAR NAR pack. If the owner changed his members to news, the removed member’s KYIN KYIN NAR NAR pack data will not be extended.
27. Can KYIN KYIN NAR NAR Pack owner share data or voice or SMS?
28. Can KYIN KYIN NAR NAR Pack owner share bonus data?
29. Can KYIN KYIN NAR NAR Pack owner transfer other package data, voice & SMS ?
Yes. KYIN KYIN NAR NAR Pack owner can transfer Data Carry Plus Pack Data and Kyite Yar Khaw Voice to members. But, can transfer only KYIN KYIN NAR NAR Data or Data Carry Plus Data, KYIN KYIN NAR NAR Voice or Kyite Yar Khaw Voice at one time. Cannot transfer mixed data/voice/SMS (e.g. Cannot transfer 200MB from KYIN KYIN NAR NAR Data and 300MB from Data Carry Plus Data for 500MB Transaction. Need to transfer two times for separate 200MB KYIN KYIN NAR NAR Data and 300MB Data Carry Plus Data.) Same in voice & SMS transfer process and can choose one package for one transaction.
30. How can I transfer my KYIN KYIN NAR NAR Pack data to only one member?
31. How can I use my MPT Club points?
32. If I gifted a KYIN KYIN NAR NAR Pack to my friend, who could get Hti Pauk chance?
33. How can I use KYIN KYIN NAR NAR Pack data?
34. Can I share KYIN KYIN NAR NAR Pack data to non-members?
35. Can member get the same KYIN KYIN NAR NAR Pack validity as Owner?
36. What is the difference benefit between owner and members of KYIN KYIN NAR NAR Pack?
- Owner who purchased KYIN KYIN NAR NAR pack will get Data, on-net voice minutes & SMS and MPT club points. Moreover, owner has right to add eligible number of members as per type of KYIN KYIN NAR NAR pack.
- Member can be received 500MB Data from owner after adding as member & can also get additional data/voice/SMS transfer if owner decide to transfer more.
37. How can I check my transferred data, voice minute &SMS history to my members?
38. How can I feel the full feature of Kyin Kyin Nar Nar Pack?
39. What is the promotion period?
Tay Than Thar
1. What is Tay Than Thar Data Pack?
2. How many types of Tay Than Thar Data Pack are there? How long can I use it?
There are 3 types of Tay Than Thar Data Pack you can buy.
- 60 MB regular data for 24 Hrs and a chance to enjoy Premium songs on Tay Than Thar for 1Day = 149 Ks (including 15% Commercial Tax)
- 225 MB regular data for 7 Days and a chance to enjoy Premium songs on Tay Than Thar for 7 Days = 549 Ks (including 15% Commercial Tax)
- 335 MB regular data for 30 Days and a chance to enjoy Premium songs on Tay Than Thar for 30 Days = 989 Ks (including 15% Commercial Tax)
3. How can I buy the Tay Than Thar Data Pack?
You can go with the following steps to buy Tay Than Thar Data Pack.
- Buying with USSD Code
- Step (1) – Call the USSD code *8070#. (or) Call *8070*1# for Daily data pack (or) Call *8070*7# for 7Days Data Pack (or) Call *8070*30# for 30Days Data Pack.
- Step (2) After you have done the step (1), you will receive a link from SMS.
- Step (3) Open the link from the incoming SMS after that the link will redirect to the Tay Than Thar Music application and you can get the premium service.
(OR)
- Buying from MPT4U App
- Step (1) Open MPT4U App and press Package Purchase.
- Step (2) After choosing Tay Than Thar Data Pack, you will receive the link from SMS.
- Step (3) Open the link from the incoming SMS and the link will redirect to the Tay Than Thar Music app and you can get the premium service.
4. After buying Tay Than Thar Data Pack will you still need to pay to listen songs on Tay Than Thar Application.
No, you will not need to pay extra to listen and you will be able to enjoy the premium songs before the expiry date of the Tay Than Thar Data Pack you bought. For the data usage, will be charged from the Tay Than Thar Data Pack. If the Tay Than Thar Data Pack is used up, user will simply be charged as per the applicable data packs/Pay-go rates.
6. Is there a limited amount of times to buy the Tay Than Thar Data Pack?
7. Will it still be able to listen songs on Tay Than Thar after Tay Than Thar Data Quota 60MB (OR) 225 MB (OR) 335MB?
Yes. If the Tay Than Thar Data is used up, user will simply be charged as per the applicable data packs/Pay-go rates. For Tay Than Thar Premium Membership, depending on the Package, users will be eligible for Premium Membership for (24Hrs) ,(7) Days and (30) Days respectively start from the day of purchase.
8. Where can I download Tay Than Thar Application?
9. What to do if you can not use the link from SMS to enter Tay Than Thar Application?
Firstly, you must have Tay Than Thar Application on your mobile device. Buy Tay Than Thar Data pack and go with the following steps.
- Step (1) Click the link from SMS.
- Step (2) To listen songs, press “Open Tay Than Thar”.
- Step (3) Press Redeem Now.
- Step (3) Press “Ok” and enter Tay Than Thar Application.
If there is something, you are still not clear about, please contact customer support.
- If you want to know more about Data not added to your number (or) Link has not arrived, please call 106.
- If you still have questions about Tay Than Thar Application and Buying Tay Than Thar Data pack, you can contact Tay Than Thar Facebook Page or call 09893894895 24/7.
Auto Renewal Kyite Yar Khaw Pack
1. What are Autorenewal Kyite Yar Khaw Packages?
Autorenewal Kyite Yar Khaw Packages are voice package to talk more family, beloved ones, and friends with affordable price, and can make MPT to any local calls when the remaining voice minutes reaches less than 5 minutes (or) when the package expires, it will be automatically renewed, so you can save time and enjoy continuously. Every time you buy packages, you will get a chance to play Hti Pauk and win up to 200GB
2. What are the benefits of Kyite Yar Khaw Packages?
No need to worry about talking minutes and Auto Renewal function is available now in Kyite Yar Khaw and it will automictically renew when your remaining minutes reach to 5 minutes or package expiry. The users who buy Kyite Yar Khaw Pack can make any local calls (Exclude special / premium / call center / VAS related numbers). Moreover, You can also get Hti Pauk chance for every time purchase of Kyite Yar Khaw Packs to win up to 200GB . Unused voice minutes can be carried forward if you buy Kyite Yar Khaw Pack in (7) days after expiry.
Price (Inc;tax) | MPT- Anycall (Min) | Validity (Days) | To Subscribe | To Unsubscribe | Balance Check | ||||
---|---|---|---|---|---|---|---|---|---|
Direct USSD | SMS to 1331 | Common USSD | Others | Direct USSD | Common USSD | ||||
487 Ks | 38 min | 7 Days | *997*3*3# | AR KYK1 | *997# | MPT4U App
(or) MPT Pay (or) |
*997*3*4# | *2122# | *224# |
977 Ks | 77 min | 15 Days | *997*1*3# | AR KYK2 | *997*1*4# | ||||
1957 Ks | 155 min | 30 Days | *997*2*3# | AR KYK3 | *997*2*4# |
3. Who can subscribe Autorenewal Kyite Yar Khaw Packs?
4. How can I buy Autorenewal Kyite Yar Khaw packs?
You can purchase the auto renewal package via *997# or MPT4U App or MPT Money or CRM Portal. In the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack.
6. How can I check balance of Autorenewal Kyite Yar Khaw packs?
7. Can I get Hti Pauk Chance by purchasing any Autorenewal Kyite Yar Khaw Pack?
8. What will happen to unused minutes during carryover period?
9. How many Autorenewal Kyite Yar Khaw Packs can I subscribe?
Multi-subscription is allowed, and the Voice minutes balance and validity will be merged and reset to the longest pack’s validity.
Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to longest pack validity and auto renew at the time of less than Kyite Yar Khaw (or) pack validity expiry.
Multiple purchase among regular Kyite Yar Khaw & autorenewal Kyite Yar Khaw pack allowed (in any order); Kyite Yar Khaw voice balance can be merged with validity reset to longest pack purchase validity and automatically renew when Kyite Yar Khaw remaining balance reach less than 5 minutes (or) pack validity expiry.
10. I have active Autorenewal Pack (487 Ks Pack). Can I buy regular (997Ks pack) before 1st pack expiry?
11. I have active Autorenewal Pack (487 Ks Pack). Can I buy same auto renewal (487 Ks worth) pack again before 1st pack expiry?
12. Can I buy different Autorenewal (487 Ks and 977 Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal Kyite Yar Khaw pack and subscribe to another autorenewal Kyite Yar Khaw pack. E.g. User has to un-subscribe from existing autorenewal Kyite Yar Khaw pack (487 Ks pack) and subscribe to another autorenewal pack (977 Ks pack).
13. What happens on pack validity expiry without reaching 5 min threshold?
14. What auto-renew happen at the time of insufficient balance?
15. When auto-renewal function fail?
16. Can I still use remaining voice minute if user unsubscribe the auto renewal pack without reaching 5min threshold?
17. I have active Auto Renew packs of Data Carry and Kyite Yar Khaw. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of Kyite Yar Khaw and Data Carry Plus getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 1000 Kyats, and he has both 979 worth Auto Renew Data Carry and 977Ks worth Auto Renew Kyite Yar Khaw packs then may be renewed one package 979 Auto Renew Data Carry (or) 977Ks Auto Renew Kyite Yar Khaw randomly.
Auto Renewal A Kyite Pyaw +
1. What are Autorenewal A Kyite Pyaw + Packages?
Autorenewal A Kyite Pyaw + Packages are voice package to talk more with your beloved family, and friends at cheaper price. Package can use for calling MPT to MPT numbers and when the remaining voice minutes reaches less than 10 minutes (or) when the package expired, it will be automatically renewed. You can enjoy your conversation continuously without worries. Every time you buy packages, you will get a chance to play Hti Pauk and win up to 200GB.
2. What are the benefits of A Kyite Pyaw + Packages?
No need to worry about talking minutes. Auto Renewal function is available now in A Kyite Pyaw + and it will automictically renew when your remaining minutes reach to 5 minutes or package expiry. The users who buy A Kyite Pyaw + Pack can make MPT-MPT calls (Exclude special / premium / call center / VAS related numbers). Moreover, You can also get Hti Pauk chance for every time purchase of A Kyite Pyaw + Packs to win up to 200GB . Unused voice minutes can be carried forward if you buy A Kyite Pyaw + Pack in (7) days after expiry.
Price (Inc;tax) | MPT- MPT Calls (Min) |
Validity (Days) | To Subscribe | To Unsubscribe | ||||
---|---|---|---|---|---|---|---|---|
Direct USSD | SMS to 1331 | Common USSD | Others | Direct USSD | Common USSD | |||
835 Ks | 132 Min | 7 | *600*3*3# | AR AKP1 | *106# (or) *600# | MPT4U App (or) MPT Pay (or) CRM Portal (or) DMS App |
*600*3*4# | *2123# |
1475 Ks | 234 Min | 30 | *600*2*3# | AR AKP2 | *600*2*4# | |||
3845 Ks | 610 Min | 90 | *600*1*3# | AR AKP3 | *600*1*4# |
3. Who can subscribe Autorenewal A Kyite Pyaw + Packs?
4. How can I buy Autorenewal A Kyite Pyaw + packs?
You can purchase the auto renewal package via *600# or MPT4U App or MPT Money or CRM Portal (or) DMS App. In the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack.
6. How can I check balance of Autorenewal A Kyite Pyaw + packs?
7. Can I get Hti Pauk Chance by purchasing any Autorenewal A Kyite Pyaw + Pack?
8. How many Autorenewal A Kyite Pyaw + Packs can I subscribe?
Multi-subscription is allowed. Voice minutes quota and validity will be merged and reset to the longest pack’s validity.
Multiple purchase among same Autorenewal pack allowed. At the time of Auto renewal because of less than 10 min (or) pack validity expiry, quota will be merged and validity will be reset to the validity of Auto Renewed pack.
Multiple purchase among regular A Kyite Pyaw + & autorenewal A Kyite Pyaw + pack allowed (in any order); A Kyite Pyaw + voice balance can be merged with validity reset to longest pack purchase validity and automatically renew when A Kyite Pyaw remaining balance reach less than 10 minutes (or) pack validity expiry.
9. I have active Autorenewal Pack (835 Ks Pack). Can I buy regular (1500Ks pack) before 1st pack expiry?
10. I have active Autorenewal Pack (835 Ks Pack). Can I buy same auto renewal (835 Ks worth) pack again before 1st pack expiry?
11. Can I buy different Autorenewal (835 Ks and 1475 Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal A Kyite Pyaw + pack and subscribe to another autorenewal A Kyite Pyaw + pack. E.g. User has to un-subscribe from existing autorenewal A Kyite Pyaw + pack (835 Ks pack) and subscribe to another autorenewal pack (1475 Ks pack).
12. What happens on pack validity expiry without reaching 10 min threshold?
13. What will happen if then balance is not enough at the time of Auto Renewal?
14. When auto-renewal function fail?
15. Can I still use remaining voice minute if I unsubscribe the auto renewal pack without reaching 10min threshold?
16. I have active Auto Renew packs of A Kyite Pyaw + and Kyite Yar Khaw. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of Kyite Yar Khaw and A Kyite Pyaw + getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 1000 Kyats, and he has both 979 worth Auto Renew Data Carry and 835Ks worth Auto Renew Kyite Yar Khaw packs then may be renewed one package 979 Auto Renew Data Carry (or) 835Ks Auto Renew Kyite Yar Khaw randomly.