Frequently Asked Questions
MPT4U
1. What is MPT4U? What services can we access ?
MPT4U Apps is one stop application for all MPT services . And, it can use the MPT4U app with Myanmar Version .
User can use below features from MPT4U.
-Balance check
-Topup bill, Take Loan, Balance Transfer
-Daily phone bill and VAS usage check
-Purchase the packages
-Can gift packages to othersr
-Remaining packages balance check
-My Subscription
-Call service
-Tu Tu Chat
-Check FAQs
-Get MPT Ring Tune
-Check the MPT Club points & Redeem points with data,voices,sms and etc..
-Access to Lotaya Portal
– MPT4U game Services etc..)
2. How to download MPT4U?
Please check every steps of MPT4U App download and install from below link.
lotayamm.com/mpt4u#howtodownload
Android customers can dial *4040# or through Lotaya website to Download/Upgrade for FREE. For IOS users, they can only update/download from App Store. It is not free to download application for iOS, there will be some data charges to download the App from App Store.
3. How to use MPT4U App?
4. Why I can't log in to the MPT4U and it stops at the loading page?
5. How can I check my MPT4U App version? What is new version of MPT4U and What is the minimum Android and iOS version required to use new version MPT4U?
6. Why I can’t install MPT4U App from Play Store?
7. Why I can’t install MPT4U App from App Store?
8. I can't play Hti Pauk in the MPT4U even though I have the chance.How can I do?
9. If we can't log in, can't play Hti Pauk,display Loading time out and face white screen, how can we do?
10. Do I need VPN to use MPT4U,without internet?
11. Can MPT4U App use with other networks?
12. How can I upgrade MPT4U App?
13. Can I download and install to use New version MPT4U if my phone is low version ?
15. How can I change icons on Home screen?
16. How many days history I can check for each usage group?
17. Where can I check my history of Top Up, Package purchace etc?
18. Can we do SIM Registration via MPT4U? How can we do ?
You can do SIM Registration via MPT4U.
Click “Profile” in MPT4U, type your required information correctly on the “My Profile”page and click “Save”. Besides, you can update your information and if it is not correct informaiton , you can edit and save it again. % in My Profile means It is customer’s registered information percentage.
19. I purchase package from USSD and I received Hti Pauk chance SMS also but why it's not showing in MPT4U application ?
21. Does Hti Pauk Chance has expire?What is Hti Pauk History and how many days I check history?
22. What is Gift icon from Package Puchase page? Who will get Hti Pauk Chance between package gift person and receiver?
23. What’s the MPT4U game service and how to play these games?
24. Who are eligible to play the MPT4U games?
MPT Club - General Questions
1. What is MPT Club and Why should I join MPT Club?
2. Who are the eligible customers to the MPT Club program?
3. How can I register to the MPT Club program?
You can register via one of the below ways. Only one time registration is needed.
- USSD Dial *345#
- SMS Send REG M/F to 345 (eg: REG F)
MPT4U app link
Andriod : https://bit.ly/2z4ZhrJ
5. Are there any changes will happen in tariff and packages, if I subscribe to MPT Club?
6. Who are MPT Club Partners?
7. How can I collect MPT Points from MPT?
There are 2 ways to collect MPT Points.
- MPT points will be added to customers’ wallet daily with the relevant points calculation based on the usage of MPT mobile services. Subscribers will get points based on their member levels and the previous day usage. Usage means that the amount of money which customer spend for making all transactions from main phone bill wallet. It includes Pay as you go, Packages, Service subscription fees (SDP, IDD and VAS service).
- MPT partner shops will provide the points upon the usage at their shops.
8. How can I collect MPT Points from Partner?
9. What is my redemption journey for MPT Services? What do I need to do to redeem MPT Services?
10. What is my redemption journey with MPT partners? Do I need to show my account to redeem or something else?
You can dial *345*3*2# and choose to redeem MPT partners’ coupons. But please note that you must have enough to points to redeem.
If you choose (decide to redeem) relevant products, you will receive Voucher or order Code via SMS. You can check redemption product from MPT4U app.
You only need to show your voucher or order code at the MPT Partners’ shops to redeem.
Please note that after your redeem you can’t cancel back.
11. In my regions (in my area), there is no MPT partner. What should I do?
12. Can I use my MPT Points which I received from MPT partners – to redeem MPT service? Reversely, Can I use my MPT Points which I received from MPT – to redeem MPT partners’ services? Is there any restriction?
13. What is the validity of MPT Point I have?
14. Why I didn’t receive notification SMS?
MPT Club - MPT Point Redemption Package
1. What are the MPT Point redemption Packages?
MPT offer different service packages (Voice, Data, SMS and Cash) which can be redeemed with your accumulated MPT Points.
For Example – With 199MPT Points, customer can redeem one of these services – 300 MB Data (or) 3,000 On-net SMS (or) 160Kyats Balance.
The service/redemption package validity is 30Days form the redemption date.
Point | Mins | MB | SMS | Balance |
---|---|---|---|---|
69 | 10 | 40 | 200 | 40 |
119 | 20 | 100 | 1000 | 80 |
249 | 60 | 300 | 3000 | 160 |
369 | 100 | 500 | 5000 | 260 |
499 | 160 | 800 | 8000 | 350 |
999 | 400 | 2000 | 20000 | 720 |
Note – Voice means On-net voice mins.
SMS means On-net SMS.
Balance can be used for On-net Voice & SMS, Data.
All package prices are inclusive of commercial Tax.
Eligibilities for each service packages per types.
Pack type | GSM/WCDMA | CDMA | GSM “Base” tariff |
---|---|---|---|
Voice | Y | X | Y |
Data | Y | X | X |
SMS | Y | X | Y |
Airtime | Y | Y | Y |
IDD package – customer can redeem with 499 points for subscription fee to all membership level.
3. How it will be charged when I make off-net (MPT to other operator) call while I activating MPT point redemption Package ( Voice or Balance)?
A. For off net calls, it will be charged as per original price plan.
B. All MPT service redemption package can be used for below services.
Type | type On-net (including MPT mobiles, MPT fixed lines) | Off-net (including Ooredoo/Telenor/MEC) |
---|---|---|
Voice | ✓ | X |
SMS | ✓ | X |
IDD Voice | X | X |
Paid call center lines (e.g. 1876) | X | X |
Purchase and use of VAS including CRBT, Call Forwarding, etc. | X | X |
International SMS | X | X |
Packages (Data) | X | X |
Data | ✓ | ✓ |
4. I dial valid USSD Code. But I cannot purchase MPT point redemption Why?
MPT Club - MPT Club Membership program
1. What is MPT Club Member Program?
2. How long do I get the benefits upon my current member level?
3. How long do I need to wait to reach next member level?
4. How about I can’t maintain current member level usage, will it be change immediately?
5. What is the Crown, Diamond, Platinum, Gold and Silver?
6. What is the validity of each member level?
7. What is the meaning of each member level?
The meaning of each member level is as per below table. Every calculating member level will be base on 3 months average usage and MPT SIM card life.
Tier Name | Usage Range | Point Rate |
---|---|---|
Diamond Crown | Over 30,000 MMK or Diamond usage with Over 1 year MPT sim card) | 2.00% |
Diamond | Over 30,000 MMK or Platinum usage with over 1 year MPT sim card | 1.50% |
Platinum | 10,000 – 29,999 MMK or Gold usage with over 1 year MPT sim card | 1.00% |
Member -> Gold | 5,000 – 9,999 MMK or silver usage with over 1 year MPT sim card | 1.00% |
Member -> Silver | 0 – 4,999 MMK | 0.50% |
Lotaya
1. What type of phones does the MPT4U which can read LoTaYa articles app work on?
2. Can the MPT4U app which allow users to read LoTaYa articles uses on other networks or Wi-Fi?
3. Will I be charged to use the MPT4U app which can read LoTaYa articles?
4. What types of content are available on LoTaYa?
LTE+
1. What is LTE+?
2. What are the benefit of LTE+?
3. While I am on LTE+ and go to the places where LTE+ is not available, what will happen? Do I need to turn 3G on again?
4. What should I do to use LTE+ service?
5. Can base-tariff users use LTE+ service?
6. How do I know if my current SIM is a USIM or not?
7. How can I turn on LTE+(4G) on my phone?
For iPhone:] Go to settings, choose cellular then go to cellular data options, then choose “voice & data”, there you can choose LTE (4G), 3G, 2G.
[For Samsung:] Go to settings, choose mobile network, then go to network mode and there you can choose LTE/3G/2G
[For Huawei: ] Go to settings and go to more, there you can enable 4G
[For Vivo: ]Go to Settings, choose Mobile Network and go to Network mode, and there you can choose 4G/3G/2G
[For other handsets: ]Go to settings, and go to tethering & networks, then go to Mobile network, and from network Mode you can choose 4G/3G/2G.
8. How can I check my handset is 4G/LTE compatible?
MPT Pay
1. What is MPT Pay?
2. Who can use MPT Pay?
3. What are the benefits of having MPT Pay account?
4. How do I register for the MPT Pay account?
From MPT Pay App
Step 1 : Press Sign Up Now menu
Step 2 : Enter Mobile Number and Name
Step 3 : Activate account with Initial PIN from registration notification SMS.
Step 4 : Account activation SMS will be received and you can begin using MPT Pay.
From USSD Menu
Step 1 : Dial *999#
Step 2 : Enter 1 for Myanmar or 2 for English from Language Menu
Step 3 : Enter 1 for registration confirmation
Step 4 : Enter Your Name in English
Step 5 : Enter 1 for name confirmation and you will receive a registration SMS notification
Step 6 : Dail *999# for account activation and follow the instructions
Step 7 : Account activation SMS will be received and you can begin using MPT Pay.”
5 . What should I do if I forget my PIN?
6 . Is it possible to change Mobile Number of MPT Pay Account?
7. How secure is my MPT Pay account?
8. Whom do I need to contact for becoming MPT Pay Agent/Merchant?
9. Can I still use MPT Pay if I do not have MPT Pay account? And What do I need?
10. What is the MPT Pay Agent?
11. What is the MPT Pay Merchant?
MPT Dome Pyan Internet Service
1.What is Dome Pyan Home Fiber Internet?
2. What is different from ADSL?
3. What is Dome Pyan Plan?
Monthly Fees | Fiber Internet | Mobile Benefits (into 5 Mobile Numbers) |
---|---|---|
32,000Kyats | 20Mbps | 1GB 100 Mins [On-Net] Unlimited SMS [On-Net] |
43,000Kyats | 30Mbps | 1GB 100Mins (On-Net) Unlimited SMS(On-Net) |
76,000Kyats | 60Mbps | 2GB 100Mins (On-Net) Unlimited SMS(On-Net) |
120,000Kyats | 110Mbps | 3GB 200Mins (On-Net) Unlimited SMS(On-Net) |
4. Is Dome Payn fiber Internet plan data unlimited or not?
5. Can I enjoy 15Mbps/25Mbps/50Mbps/100Mbps all the time?
Our service is best effort basis and 15Mbps/25Mbps/50Mbps/100Mbps are the maximum speed customers can enjoy. When the service is used by many customers simultaneously, the speed may be slower than those maximum speed. However, MPT will secure a certain speed for each user to be able to use the internet even when the service is congested.
6.How can I register for Dome Pyan fiber internet plan?
7. What is the payment term and how should I make payment?
All the customers are required to pay for the service in advance and payment can be made at MPT’s branded shop, MPT Pay application, MPT GSM Top-up payment, e-banking (KBZ, CB, AYA) and other MPT’s partner’s shop and also through by CITY MART၊ JUNCTION၊ OCEAN၊ SUPERONE၊ MYANMA APEX BANK ၊ UNITED LIVING MALL and other MEB payment channels shops easily.
8. How can I check the billing information?
9. What is the upgrade or downgrade policy?
10. Can I stop using Dome Pyan fiber internet plan temporally?
11. When you experience slow internet or disconnection?
12. How to change username and password ? (Huawei ONU)
13. How to change username and password ? (ZTE ONU)
14. My ONU is broken. How should I do?
Bill Payment by MPT Pay
Q.1 What is “Bill payment by MPT Pay ”?
Q.2 What kinds of invoice I can pay by this new payment channel?
Q.3 What is MPT Pay ?
Q.4 How to make payment by using MPT Pay?
Q.5 Who can use MPT Pay? How much do we need to pay for the registration?
Q.6 How can I pay Postpaid and FTTH services’ monthly bill by MPT Pay?
A.6 You can make payment by following steps;
1.Login with mobile number “09XXXXXXXXX” and password in User application. Login with Username, Password and Short Code in Agent application.
2.Click “MPT Bills” in Home menu
3.Enter “Account Code“, “Invoice Number” and “Amount” you have to pay and click “Proceed” (OR) Scan “QR code” from MPT invoice bill. “Account Code“ and “Invoice Number” will fill automatically in inputs and then you have to enter “Amount” that you have to pay and click “Proceed”
4.MPT Pay will show payment transaction “Success/ Failed” with your invoice information. And also you will receive payment successful notification SMS that you registered and verified mobile number for your postpaid and FTTH service.
Q.7 How can I pay OTI bill by MPT Pay?
Q.8 How can I know if payment is successful or not?
Q.9 If I make wrong payment, what should I do?
Q.10 If I do not receive SMS after payment or how can I check for the payments I paid?
Q.11 How do I update/change the contact number?
Q.12 Can we make payment on behalf of someone ? What is the information need ?
Q.13 Is there time limitation to make payment ?
Q.14 In case payment is made to re-open the line under suspension by overdue. After payment made, when the line will be re-opened ?
Q.15 I made payment, but my line is not opened. Why ?
Q.16 In case my line is being suspended but there is outstanding amount, can I use this new payment channel to make payment for the outstanding ?
A.16 Although your line is being suspended by any reasons, still you can make payment via current channels including MPT Pay. The line will be automatically re-open after the payment completed except in case the line was suspended by request and you wish to re-open the line, you need to request line re-opening at MPT Commercial Office.
Q.17 In case my line has been terminated but there is outstanding amount, can I use this new payment channel to make payment for the outstanding
Q.18 If i make payment more than invoice amount , what can be happened ?
A.18 Payment more than invoice amount , those money will be considered as service owner’s money.
üIf service owner had no outstanding amount , the remaining amount will be recorded as advance balance in service owner’s account.
üIf service owner had other outstanding invoice(s) , the remaining amount will settle with other invoice in service owner’s account.
Q.19 If I made payment less than invoice amount of Postpaid and FTTH services’ monthly bill, what will happen?
A.19 MRC bill payment less than invoice amount, it will be recorded as partial payment. You need to make more payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount. OTI payment less than invoice amount, it will not accept from this payment channel. You need to make full OTI invoice payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount.