“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”
Frequently Asked Questions
eSIM
1.What is eSIM?
eSIM is the virtual SIM that embedded in the mobile device without the need for the physical SIM card.
2. How do I check if my phone is eSIM technology enable device?
- Step (1) Dial *#06#
- Step (2) If you will see the EID barcode on your mobile phone screen, that device is enabled for eSIM setup.
3. How to buy an MPT eSIM?
Firstly, the customer needs to go to the nearest MPT shops. Then, verify the ownership of that eSIM card by the registration NRC and name. After that, customers can buy their selected favorite number of new eSIM accordingly.
4. Can I change my current MPT Mobile SIM card to eSIM?
Firstly, the customer needs to go to the nearest MPT shops. Then, verify the ownership of that eSIM card by the registration NRC and name. After that, the MPT shop employee will support you to access the eSIM setup completely.
5. How much does MPT eSIM cost for swapping physical SIM to eSIM?
- During the Promotion Period, Swapping from the Plastic ( Physical ) SIM to eSIM is free of charge as the 1st time. Then the next time setup will charge for 1,500 Ks.
- After the Promotion Period, eSIM Swapping will charge 1,500 Kyats.
- Customers need to top up at least 3,000 Kyats ahead before setting up the eSIM Swapping and that Top Up will not deduct and remain stable with the customer’s account.
( Promotion Period of eSIM Swapping is 30th April 2024 to 31th August 2024. )
6. How to install MPT eSIM to my device?
- Step (1) Please make sure your eSIM device has connected to Internet/ Wi-Fi.
- Step (2) Go to device/phone Settings and select “Add eSIM” or “Add mobile plan”.
- Step (3) Press “Use QR Code”.
- Step (4) Scan the QR Code which is received by the MPT Shops for eSIM Setup.
- Step (5) Press “Continue” and wait for the completion of activation process.
- Step (6) Finally, eSIM profile latches successfully to the MPT network to be ready to use.
7. Can I change my eSIM to another device?
Yes. Normally, MPT users can just install an eSIM setup at a phone at a time. For future use, you need to keep that QR card. By the time you want to use that eSIM at a second device, please delete the existing profile first, then initiate an eSIM setup to that new device again.
8. How to change my eSIM to a new device?
- Firstly, please make sure that your eSIM device is connected to internet/wi-fi.
- Then please delete the existing eSIM profile from your current eSIM device and wait until it is completed. ( For removing the existing eSIM setup from your device, there must be an access of internet or wi-fi.)
- After that, you can scan that QR code for setting up your new eSIM device.
9. How can I solve if my Physical SIM cannot be able to make an outgoing call in my iPhone device?
- To resolve such kind of issue,
- Please take out the physical SIM from your iPhone device.
- Then restart the iPhone.
- After that, please insert that physical SIM to , and it will be solved completely.
10. How can I change back from using eSIM to Physical SIM?
For change back to physical SIM:
- Customers need to buy a new physical SIM or a Physical SIM with current phone number by 1,500 Ks at the nearest MPT Shops.
- Then Physical SIM setup can activate by inserting in its normal SIM Slot of the devices.
( Please note that the original Physical SIM card cannot be used again as it is invalid since it was converted from Physical SIM to eSIM setup. )
11. Can I set up a personal hotspot with an MPT eSIM?
Yes, eSIM can use personal hotspot.
12. What should I do if I lost my eSIM QR card?
If you lost the eSIM QR Card, it is available to buy at your nearest MPT Shops again.
13. I lost my eSIM device, what should I do?
Step (1) : Firstly, the customer needs to go to the nearest MPT shops.
Step (2) : Then, verify the ownership of that eSIM card by the registration NRC and name.
Step (3) : After that, MPT Shops employee will support the customer for getting that eSIM access accordingly.
14. Can I access the MPT’s roaming service in other countries with my MPT eSIM?
Yes. MPT eSIM service can use MPT’s roaming service in other countries as MPT eSIM’s service is the same with the Physical SIM’s Service of [ MPT GSM/ WCDMA – Prepaid/ Postpaid user (Swe Thahar)].
15. Could we buy an MPT eSIM or swap it via MPT4U Application?
Although such kind of application service is not available by the time-of-service availability date of eSIM setup, there is a plan to launch it on the MPT4U Application later.
16. Can eSIM be used in nationwide of Myanmar?
Yes, eSIM can be used in nationwide of Myanmar like physical SIM.
Getting Started
1. How much does it cost for new MPT SIM Card?
You can buy a new MPT SIM Card with 1,500 Kyats at MPT own shops.
2. What is First Recharge – New SIM Activation?
You need to make first recharge at least 20,001 Ks for SIM activation. If you make first recharge 21,000 Ks and above top-up amounts, you can get 1,000 Ks bonus balance.
| Top-up Amount [MMK] | First time SIM Activation fees [MMK] | Main Balance (MMK) | Main Balance Validity (days) | Bonus Balance (MMK) | Bonus Validity (days) | Remark |
|---|---|---|---|---|---|---|
| 20,001 – 20,999 | 20,000 | 1-999 | 365 | 0 | - | Bonus Balance (Ks) can be used for Voice Anynet PAYG SMS Anynet PAYG Data PAYG |
| 21,000 - above | 20,000 | 1,000 - above | 365 | 1000 | 60 |
3. Who can receive First Recharge Bonus?
Every MPT GSM/WCDMA (Prepaid) users who make first recharge 21,000 Ks and above top-up amounts will receive First Recharge Bonus.
4. Is there First Recharge Bonus?
Yes, there is 1,000 Ks First Recharge Bonus with 60 days validity for 21,000 Ks and above top-up amount.
5. How can I use bonus balance?
Bonus balance can be used for Anynet Voice and SMS PAYG and Data PAYG.
6. What steps need to make for activation?
Making First Recharge 20,001 Ks is only one step to make SIM activation.
7. What is the validity of bonus balance?
Validity of bonus balance is 60 days from the date of First Recharge.
8. If First Recharge top-up amount is below 20,001 Ks, what will happen?
Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.
9. How to change the default languages(SMS from MPT etc.)
Please dial USSD code *106♯ choose “9” (ဘာသာ) choose”1″(English)
Swe Thahar
1. What are the rates for Swe Thahar Plan?
All customers who newly activate their MPT GSM/WCDMA SIM card will automatically be subscribed to the Swe Thahar plan @ rates of:
Voice call to MPT numbers: 35Ks/Min
Voice call to other numbers: 35Ks/Min
Data (Internet): 15Ks/MB
SMS: 25Ks/SMS
2. How can I switch to other price plan?
– Users can switch to any price plan once in one calendar day.
– Subscribing is free of charge ALWAYS.
– Below is the detail subscription channels.
| Plan Name | Cost | To Subscribe | |
| Prepaid | Postpaid | ||
| Swe Thahar | free | Dial *234*2# | Dial *235*2# |
3. I already have a Data Packages & Voice Packages while I am on Swe Thahar plan. What will happen if I switch to other plan?
Switching to other plan will not effect on your Data packages & Voice packages. When you switch the plans you can keep all your current packs and you can continue to use them.
4. How can I check with Price Plan which I am using currently?
You can dial *224# or access through MPT4U app to check your current plan or send BAL to 1331.
International Roaming Services
1. What is the promotional tariff ?
| Countries | Tariff Price |
| Thailand/Malaysia/Singapore/
China/Hong Kong/Taiwan/Macau/Vietnam/ Cambodia/Laos/Indonesia/Brunei |
15 Ks/MB
Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week |
| Japan/S.Korea/Srilanka/India/USA/Australia | 50 Ks/MB |
| United Kingdom/Sweden/Russia/Norway/
Netherland/Italy/Hungary/Germany/France/ Finland/Denmark |
50 Ks/MB |
All are inclusive of Tax.
2. What are the standard tariff for data roaming (without promotion) ?
The standard tariffs depend on the destination.
In promotion period, you can purchase more cheaper tariff than the standard tariff.
3 . Is there any activation or subscription required ?
The subscription requirement are as below table.
| Promotion | Subscription | Validity |
| 9 Ks/MB Promotion
(rate cutter) |
7 days | |
| Package Promotion (10000 Ks) | 7 days | |
| Paygo Promotion | × | – |
4 . Is this offer valid for Postpaid or Prepaid ?
The promotion is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Brand Store (Individual/Retail).
5. Which services prices have changed during the promotion ?
Pricing changes is only for the Data Paygo services. Other services (voice and sms), prices remains unchanged.
6. When is the Promotion valid from ?
Promotion is valid from 27 November 2019 till further notice.
7. Is this promotional tariff valid for all destination ?
No, Promotional tariff is valid only for the mentioned destinations.
8.What is the 9Ks/MB promotion (Rate Cutter)?
It is a roaming pack, as below for users to be able to use international roaming while travelling to below destinations
| Price | 900 Ks |
| Tariff | 9Ks/MB |
| Validity | 7 Days |
| Activation | *9007# |
| Countries | Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei |
9 Is it required to subscribe for 9Ks/MB promotion?
Yes, it is required to subscribe. Subscription Fees is 900 Ks for a week (inclusive of tax).
10.Is this offer valid for Postpaid or Prepaid ?
This promotion (9Ks/MB promotion) is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Own Shops / MPT TRA Offices (Individual/Retail).
11. How can i buy 9Ks/MB promotion package ?
You can buy this package from following channels.
- SMS “NINE“ to 1332
- Dial *9007#
- Dial *106*2*5*2#
- From MPT4U > Package Purchase >Others > Roaming & IDD
- You visit the nearest retailer, and ask him to purchase the package for you, through DMS.
12 .I purchased Roaming rate cutter pack with 7 days validity and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?
You cannot buy roaming pack with 7 days validity before expiring previous roaming rate cutter pack. You need to wait until previous roaming rate cutter pack expires.
13.Do the rate cutter pack allowed to multi-subscription ?
No, the rate cutter pack does not allowed to multi-subscription.
14.Is the above mentioned tariff applicable only for Data services ?
Yes, This tariff is applicable only for Data Services, and Voice/SMS services would be charged at standard tariff
15.How will i know, that the package is successfully subscribed ?
When the subscription is successful, you would recieve the confirmation notification through SMS.
16. Do i need to subscribe to package before i travel oversees to these destinations ?
You can purchase this package in Myanmar or from overseas (in these countries).
17.If i don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?
If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia,Laos, Indonesia,Brunei.
However, we recommend to subscribe to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.
18 . What if the package is expired ?
When the package is expired, you would be informed through the notification. If you don’t wish to renew your package, you will be charged at promotional paygo rate of 15Ks/MB.
19. Why i am not able to buy the package ?
There can be below reasons, and the resolution
- Not enough balance, please topup and try again
- Base tariff customer, pls change your tariff plan by dialing *234*2# (Swe thahar).
- Already active roaming data pack
20. I purchased Roaming Pack (10000 Ks/800 MB with 7 days validity) and I want to purchase roaming rate cutter pack with 7 days validity before expiring previous roaming pack. How will it happen?
You cannot buy roaming rate cutter pack before expiring previous roaming pack. You need to wait until previous roaming pack expires.
21 .How will i know that my subscription is expired ?
You would recieve the notification through SMS.
22 .What is the pulse for data usage during roaming ?
The pulse for data usage, while roaming is 50KB.
23. Can I use loan balance on international roaming to make calls, send SMS or use internet data?
No, loan balance cannot be used on international roaming calls, SMS and data.
Roaming Data Packs
1. What are Roaming Packs?
Roaming packs allow you to travel abroad at ease for all data usage. You can continue using your MPT SIM card without the need to switch to other SIM cards, so it is cost-effectiveness, and you can choose reasonably priced Roaming packages.
| Pack | Price (Inclusive Tax) |
Subscription Fee (Inclusive Tax) | Data (MB) | Rate Cutter (Ks/MB) | Eligible Destinations | Validity Period from Subscription |
How to Buy | |
|---|---|---|---|---|---|---|---|---|
| USSD/SMS Channels | App | |||||||
| Roaming Data | 15,000 MMK | 1024 MB | Thailand, Malaysia, Singapore, China, Cambodia, Macau, Vietnam, Taiwan, Hongkong, Brunei | 7 days | *106# (or) *8007# (or) *106*2*6*1# (or) send ROAM to 1332 | MPT4U App | ||
| Rate Cutter (10Ks/MB) | 1,000 MMK | 10Ks/MB | Thailand, Malaysia, Singapore, China, Cambodia, Macau | 7 days | *106# (or) *9007*1# (or) *106*2*6*2# (or) Send Ten to 1332 | MPT4U App | ||
| Rate Cutter (20Ks/MB) | 2,000 MMK | 20Ks/MB | Vietnam, Taiwan, Hongkong, Brunei | 7 days | *106# (or) *9007*2# (or) *106*2*6*3# (or) Send Twenty to 1332 | MPT4U App |
2. Are the prices tax inclusive?
Yes, pack prices include 15% commercial tax.
3. Who can subscribe to Roaming Packs?
MPT GSM/WCDMA prepaid/postpaid users (Swe Thahar) can subscribe.
CDMA, Base Tariff users and non-active users are not eligible to subscribe.
4. Can I purchase a Roaming package through MPT4U?
You can purchase the roaming package in the MPT4U Application. You can purchase under “Others” Category from the “Pack Purchase” page in the MPT4U application and choose the package of your choice.
From MPT4U App
5. How can I check Roaming Packs balance?
Users can check their Roaming Packs balance, Validity by dialing *224# or MPT4U App.
6. How many Roaming Packs can I subscribe to?
1) Multi-subscription of same Roaming Data Packs (15,000 Ks=1024MB) allowed, and the Main Data Amount and validity will be merged and reset to the latest pack’s validity.
2) Multiple purchase among different Roaming Rate Cutter packs allowed for different destinations.
| Rate Cutter | Rate Cutter | |
|---|---|---|
| 1000 Ks = 10 Ks/MB | 2000 Ks = 20 Ks/MB | |
| Rate Cutter 1000 Ks = 10 Ks/MB |
Not Allow multiple subscription at the same time | Allow multiple subscription but quota could not merge and extend validity |
| Rate Cutter 2000 Ks = 20 Ks/MB |
Allow multiple subscription but quota could not merge and extend validity | Not Allow multiple subscription at the same time |
3) Multi-Purchase among Roaming Data Pack and Roaming rate cutter packs is not allowed.
| Rate Cutter 1000 Ks = 10 Ks/MB |
Rate Cutter 2000 Ks = 20 Ks/MB |
|
|---|---|---|
| Roaming Data Pack 15000 Ks = 1024 MB |
Not Allow multiple subscription at the same time | Not Allow multiple subscription at the same time |
4) Multi-Purchase of the same Roaming Rate Cutter Pack is not allowed.
| Rate Cutter 1000 Ks = 10 Ks/MB |
Rate Cutter 2000 Ks = 20 Ks/MB |
|
|---|---|---|
| Rate Cutter 1000 Ks = 10 Ks/MB |
Not Allow multiple subscription at the same time | Allow multiple subscription but quota could not merge and extend validity |
| Rate Cutter 2000 Ks = 20 Ks/MB |
Allow multiple subscription but quota could not merge and extend validity | Not Allow multiple subscription at the same time |
After subscribing to Roaming Data Pack (15000 Ks = 1024 MB):
a. You can buy Roaming Data Pack (15000 Ks = 1024 MB) again before expiry of the validity of 1st purchased Pack. Remaining quota can be merged and validity extended to latest Pack’s validity expiry.
b. You cannot buy Rate Cutter Pack (10Ks/MB).
c. You cannot buy Rate Cutter Pack (20Ks/MB).
After subscribing to Rate Cutter Pack (10Ks/MB):
a. You cannot buy Roaming Data Pack (15000 Ks = 1024 MB)
b. You can buy Rate Cutter Pack (20Ks/MB).
After subscribing to Rate Cutter Pack (20Ks/MB):
a. You cannot buy Roaming Data Pack(15000 Ks = 1024 MB)
b. You can buy a Rate Cutter Pack (10Ks/MB).
7. I have active Roaming Data (15000Ks=1024MB). Can I buy Roaming Data (15000Ks=1024MB) Pack again when the first package balance is consumed?
Yes, you can buy Roaming Data Pack again without limitation before 1st purchased pack validity expiry and remaining quota can be merged and validity extend to latest pack’s validity expiry.
8. I have an active Rate Cutter 10 Ks/MB Pack. Can I buy a different Rate Cutter 20 Ks/MB Pack before the first package expiry?
Yes, even though subscribing to Rate Cutter Pack (10Ks/MB), can buy Rate Cutter Pack (20Ks/MB) for different destinations apply.
9. I have active Rate Cutter 10 Ks/MB. Can I buy Pack Roaming Data (15000Ks=1024MB) before the first package expiry?
No, you cannot buy Roaming Data (15000Ks=1024MB) pack before pack validity expiry of Rate Cutter 10 Ks/MB. Because all data usage will be charged from the Rate Cutter Pack (10Ks/MB) package first and cannot be charged from the Roaming Data Pack, so cannot be purchased at the same time.
10. I have active Roaming Data (15000Ks=1024MB). Can I buy Rate Cutter 10 Ks/MB Pack before the first package expiry?
No, you cannot buy Rate Cutter 10 Ks/MB pack before pack validity expiry of 15000Ks pack. Because all data usage will be charged from the Rate Cutter Pack (10Ks/MB) package first and cannot be charged from the Roaming Data Pack, so cannot be purchased at the same time.
11. I have active Rate Cutter 10 Ks/MB. Can I buy the same Rate Cutter 10 Ks/MB before the first package expiry?
No, you cannot buy the same Rate Cutter 10 Ks/MB pack before pack validity expiry of first package.
12. What is the validity of Roaming Packs?
The validity of package is 7th days. Packs validity is calculated as 24 hours real time date. E.g If users buy the pack at 10 a.m on 1st Dec 2023 and pack will expire at 10 a.m on 8th Dec 2023).
13. What happens to my unused data after pack expiry?
Carry over function is not included. Cannot carry remaining data after your pack expiry.
14. Can I gift Roaming packs to others?
Yes, can gift from USSD and MPT4U app.
15. Can I get Hti Pauk Chance for purchase of Roaming Packs?
No, Hti Pauk chance is not eligible.
International Direct Dialing
1. What is “All in one IDD Promo pack”?
All in one IDD Promo Pack allows you to make calls to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada, at 50 Kyats/Minute with subscription fee of 499 Ks.
| Product Name | Price | Specifications | Usage Types | SMS | Validity | Subscription |
|---|---|---|---|---|---|---|
| All in One IDD Promo Pack | 499Ks (Incl tax) | 50Ks/Min | Call to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada | Thai and Malaysia 15Ks/SMS |
30 Days | *2050# |
| Other Countries 150Ks/SMS |
2. How do I subscribe?
You can dial *2050# (or) subscribe from MPT4U or from *106#.
3. Who are eligible for All in one IDD promo Pack?
All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.
4. How much does one SMS cost?
SMS will be 15 kyats for Thai and Malaysia and 150 Kyats for China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada.
5. Who are eligible for All in one IDD promo Pack?
All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.
6. What is the validity of the pack?
Pack’s validity is 30 days.
7. Can I buy more than one IDD pack during 30 days?
You can buy only one pack during 30 days.
8. What is the promotion period?
Starting from 28th May 2018 until further notice.
9. Can I use loan balance to make international calls and send SMS to international numbers?
No, loan balance cannot be used to make calls or send SMS to international numbers.
Upgrade 3G SIM to 4G SIM
1.Why you need to change 4G sim card?
You can start to enjoy LTE+ network
2.What is the LTE+ network? And does 4G card charge more than 2G/3G card?
Enjoy smooth and worry free online experience on superfast MPT LTE+ Network. You can experience better web access, uninterrupted HD video streaming, video calling, online gaming, downloading and picture uploading. Much faster speed than 3G with no additional charges.
3.How can you know your SIM is 2G/3G or 4G?
Dial *106*5# and SMS will come to you. If your SIM is 2G/3G only, change 4G.
4.How to change 4G SIM card?
Go to nearest MPT shops. This is FOC not changing your original phone number.
5.Where are MPT shops to change 4G sim card?
Check the nearest shops list here. https://mpt.com.mm/en/mpt-shops/
6.What we need to bring when we go to MPT shops for 4G card changing?
Bring (1). Your sim card (2). Your NRC card, original/ copy.
7.How long it will take for changing 4G card at MPT shops?
It can be finished at once within a day. But based on your selected shops crowded situation, it can vary for taking time.
8.Do we need to pay any charges for this?
This service is FOC.
9.Is our original phone number will be changed?
You can change 4G sim card without changing your original phone number.
10. How to enjoy MPT LTE network?
Buy MPT’s data packages and use the LTE network.
Change from Postpaid to Prepaid
1. What is change from Postpaid to Prepaid Service?
It is the payment method change from Postpaid (issue invoice after usage month) to Prepaid (Top up).
2.Where/How can we apply to change from Postpaid to Prepaid?
Starting from 1st Nov 2019,
- The Mobile customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office, Sule TRA, Ahlone TRA and Insein TRA.
- The Mobile customers who are in region to visit and apply the change request at the nearest regional Commercial offices.
- The PSTN customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office.
3. Where is the commercial office and TRA office address in YGN City?
40th Street Commercial Office, Kyauktada Tsp, YGN. Contact numbers are 01252322, 01254254.
Sule TRA: No.465/469, Corner of Bozunpat St & Maharbandoola Rd, Pabedan Township
Ahlone TRA: No.189, Under Kyimyindine Road x Forest Road, Ahlone Township
Insein TRA: No.2, Hlaing Myint Road, East of Ywama, Inn Sein Township
4.When can we apply to change from Postpaid to Prepaid?
Monday to Friday (except Public Holidays)
Office Hour: 9:30 AM to 2:00 PM
5.What documents is needed for changing Postpaid to Prepaid?
Attachment 1: NRC card copy
Attachment 2: Owner book/Agreement original
Attachment 3: Power of Attorney, NRC card of original owner
(if the person applies on behalf of real one.)
6.Do we need to pay any charges?
Prerequisite payments from customers before migration Postpaid to Prepaid
- All Outstanding invoices
- Advance payment to cover upcoming invoices
- Totally 3 times of previous month’s bill; if customer apply & make all payments between 1st to 6th of the month
- Totally 2 times of previous month’s bill; if customer apply & make all payments between 7th to the end of the month
7.How long will take to change from Postpaid to Prepaid?
After completing the application and payment process, MPT will complete the request within one working day.
8.What is the process if we have remaining balance in Postpaid account after settle the invoice amount in the next month?
After Postpaid to Prepaid changing complete, MPT will manage customers’ Prepaid balance i.e. we will deduct Prepaid’s balance in case the paid advance payment cannot cover the pending bill. In case there is remaning amount from the advance payment after the pending invoice settled, we wiill transfer the remaining amount into Prepaid balance for that customer.
Sim Validity
1. Does MPT SIM have an expiration date?
- MPT SIMs have an expiration date. SIM card must be registered after purchasing. After registration, Customers have to make the first call/SMS/ USSD or by topping-up to activate the SIM card within 180 days.
- Customers have to top-up within 60 days to continue using their SIM.
If a top-up is not made within 60 days, the SIM card will move to “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.
Customers can top-up within 30 days to re-activate it.
If a top-up is not made within 30 days, the SIM card will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.
- Customers can top-up within 60 days to re-activate it. However, if customer do not make any top-up within 60 days, the SIM card will be fully decommissioned and moved to “Cooling Stage”. Customer have to visit to MPT Own Shop within 60 days to apply for reactivation.
• After exceeding of 60 days, the SIM card will be moved to “Recycle Stage” which will be reallocated to a new customer and the phone number will be disassociated from the SIM card and it will be reassigned to a new customer.
2. How to increase my SIM validity when it is low?
You can Top-up and for every top-up your Balance Validity will be increased to 365 days as illustrated below
| Top-Up amount | Balance /SIM Validity |
| 500Ks | Increased to 365 days |
| 1,000Ks | Increased to 365 days |
| 3,000Ks | Increased to 365 days |
| 5,000Ks | Increased to 365 days |
| 10,000Ks | Increased to 365 days |
3. I am Postpaid customer; does my SIM also have a validity?
Postpaid user SIMs do not have Validity and will remain active at all time.
4. How can I check my SIM validity?
Dial *124# OR Send SMS “BAL” to 1331.
5. What will happen if I do not Top-up for 365 days?
After 365 days , SIM will be blocked and will remain blocked if you do not top-up.
In First 30 Days, SIM will be “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.
In next 60 Days, SIM will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.
6. I cannot call other numbers but can receive calls (although I have balance). Why?
Please send SMS “BAL’ to 1331 (Free of charge) to check your SIM validity. If your SIM validity is 0, your SIM was blocked because you did not top-up for 1 year. Please top-up to reactivate your SIM.
Download MPT4U App
© 2025 MPT Myanmar.
Download MPT4U App
© 2025 MPT Myanmar.