FAQs General

Browse By Category

Frequently Asked Questions

Sim Registration and Activation

1. What is SIM Registration?

SIM card registration is a required process during the purchase of SIM cards from telecommunications operators.

If you can’t check or change your information ,please go to own shop.

2. When do you we need to do SIM Registration?

This is a requirement from the government (PTD: Post & Telecommunications Department) and MPT will comply with the instruction from the government. Customers are required to register their SIM Cards with their Name after purchase the SIM.

3. Why must we register our Numbers?

According to a government instruction, all SIM cards are required to be registered.

4.1. What Information and documentation do I need to make registration?

Customer’s Name, and original and copy of national registration card (passport for foreigners) which was issued by Myanmar Nationality Law.

4.2. I already go to shop, but they didn’t support anything.

Sorry for the inconvenience. If own shop couldn’t support, we don’t have other resolution.

5.When will my SIM CARD be stopped ?

We are not sure the exact schedule yet. However please register your information correctly according to PTD instruction.

6. Do I need to register under contracted sale from MPT in the past?

If current user is the different from the name mentioned in the contract the holder of SIM is required to register.

7.I updated the information on MPT4U, but when I checked it today. The update information was back. Why ?

Please try again and confirm to complete till instruction end.

8. What is the correct SIM Registration ? Clear Photo, Same Information with Photo and Text. Please share with us a specific example. Do Customer need to fill Address ?

1) Clear identification (NRC) photo; The information in the register must be entered carefully.

2) The address is not mandatory information, but it is more complete if it is filled in.

9. I received SMS ( our Aut outbound call) information, what is this ?

We would like you to register your information correctly according to PTD instruction. Otherwise, your service will be stopped but we are not sure the exact schedule yet. Please register your information correctly as soon as possible.

10.I don’t want to receive these information.

Sorry for the inconvenience. This is very important information. So, it’s a little harder to stop

11. Why do we need to do Sim Registration?

12. Can customer check by calling 106? Will 106 disclose registered customers’ particulars?

Customer can check if the SIM was registered correctly or not by calling 106. . In case operator of 106 will ask customer to tell information such as name and/or NRC ID to verify.

13. How can we check our registered SIM Cards with my name ?

Customer can check dialing * 601 # and if customer’s SIM registration information is not correct, Customers can update the information at MPT 4U Application or care.mpt.com.mm or visit MPT Own Shop in their respective township to get help with SIM registration.

14. Will Customer be charged for data connection used to download MPT4U Application?

It’s free for downloading MPT 4U Application by dialing *4040#. Downloading MPT 4U Application at Apple store / Google Play store would be charged.

15. It is applicable for the customer doing registration post 13th Dec or it is available for the registration done earlier (say from 1st Dec onwards)

This will start for customers registering from 13th Dec onwards only, previous customers are not eligible

16. What would be the TAT (Turn Around Time) for the credit of the Bonus Club point to the customers.

We communicate with SMS. Can get 199 MPT club points (within 72 hours) on re-registering your SIM properly.

17. What kind of registration do we give to Customer ?

We will give only for successful registration on MPT system (DMS and MPT4U)

18. How we will check for SIM Re-registration ?

SIM Re-registration will be checked by MPT staff for correct data.

19. How many times Customer will get points for one MSISDN ?

MPT club points (199) points would be given by only one time for one MSISDN.

20. How many days can be used MPT club points bonus 199 points

MPT Club points expired valid for one year.

21. What can redeem with these 199 points?

We can redeem MPT club points with 60 min (On-net) (or) 3000 SMS (On-net) (or) 300 MB (or) 160 Ks.

22. If customer is asking, after 31st Jan information changes are eligible or not

Deadline is 31st Jan 2023, however our re-registration process is open, if govt announce registration again we submit to govt and accepting or not accepting is depending on them

23. The customers who are doing re-registration after 31st Jan it will reach to VC? or VC will still support to check those customer? Otherwise, customer can't know either passed or Fail their SIM registration.

VC will continue to do their activity

24. IF fail, shall we send notification SMS?

Yes. we continue existing process

25. In case customers are asking after 31st Jan, My number is still open to use so, my SIM registration is passed? When I can know My SIM is block or not?

We have submitted the data base for MOLIP matching, once they confirm the data is matched, we will update you till such time you can use the services, MPT will make that announcement once we get such information.

Getting Started

1. How much does it cost for new MPT SIM Card?

You can buy a new MPT SIM Card with 1,500 Kyats at MPT own shops.

2. What is First Recharge – New SIM Activation?

You need to make first recharge at least 20,001 Ks for SIM activation. If you make first recharge 21,000 Ks and above top-up amounts, you can get 1,000 Ks bonus balance.

Top-up Amount [MMK]	First time SIM Activation fees [MMK]	Main Balance (MMK)	Main Balance Validity (days)	Bonus Balance (MMK)	Bonus Validity (days)	Remark
20,001 – 20,999	20,000	1-999	365	0	-	Bonus Balance (Ks) can be used for Voice Anynet PAYG SMS Anynet PAYG Data PAYG
21,000 - above	20,000	1,000 - above	365	1000	60

3. Who can receive First Recharge Bonus?

Every MPT GSM/WCDMA (Prepaid) users who make first recharge 21,000 Ks and above top-up amounts will receive First Recharge Bonus.

4. Is there First Recharge Bonus?

Yes, there is 1,000 Ks First Recharge Bonus with 60 days validity for 21,000 Ks and above top-up amount.

5. How can I use bonus balance?

Bonus balance can be used for Anynet Voice and SMS PAYG and Data PAYG.

6. What steps need to make for activation?

Making First Recharge 20,001 Ks is only one step to make SIM activation.

7. What is the validity of bonus balance?

Validity of bonus balance is 60 days from the date of First Recharge.

8. If First Recharge top-up amount is below 20,001 Ks, what will happen?

Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.

9. How to change the default languages(SMS from MPT etc.)

Please dial USSD code *106♯　 choose “9” (ဘာသာ) choose”1″(English)

Swe Thahar

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What are the rates for Swe Thahar Plan?

All customers who newly activate their MPT GSM/WCDMA SIM card will automatically be subscribed to the Swe Thahar plan @ rates of:
Voice call to MPT numbers: 27 Ks/Min
Voice call to other numbers: 28 Ks/Min
Data (Internet): 9 Ks/MB
SMS: 13 Ks/SMS

2. How can I switch to other price plan?

– Users can switch to any price plan once in one calendar day.
– Subscribing is free of charge ALWAYS.
– Below is the detail subscription channels.

Plan Name	Cost	To Subscribe
		Prepaid	Postpaid
Swe Thahar	free	Dial 2342#	Dial 2352#

3. I already have a Data Packages & Voice Packages while I am on Swe Thahar plan. What will happen if I switch to other plan?

Switching to other plan will not effect on your Data packages & Voice packages. When you switch the plans you can keep all your current packs and you can continue to use them.

4. How can I check with Price Plan which I am using currently?

You can dial *224# or access through MPT4U app to check your current plan or send BAL to 1331.

International Roaming Services

1. What is the promotional tariff ?

Countries	Tariff Price
Thailand/Malaysia/Singapore/ China/Hong Kong/Taiwan/Macau/Vietnam/ Cambodia/Laos/Indonesia/Brunei	15 Ks/MB Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week
Japan/S.Korea/Srilanka/India/USA/Australia	50 Ks/MB
United Kingdom/Sweden/Russia/Norway/ Netherland/Italy/Hungary/Germany/France/ Finland/Denmark	50 Ks/MB

All are inclusive of Tax.

2. What are the standard tariff for data roaming (without promotion) ?

The standard tariffs depend on the destination.

In promotion period, you can purchase more cheaper tariff than the standard tariff.

3 . Is there any activation or subscription required ?

The subscription requirement are as below table.

Promotion	Subscription	Validity
9 Ks/MB Promotion (rate cutter)		7 days
Package Promotion (10000 Ks)		7 days
Paygo Promotion	×	–

4 . Is this offer valid for Postpaid or Prepaid ?

The promotion is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Brand Store (Individual/Retail).

5. Which services prices have changed during the promotion ?

Pricing changes is only for the Data Paygo services. Other services (voice and sms), prices remains unchanged.

6. When is the Promotion valid from ?

Promotion is valid from 27 November 2019 till further notice.

7. Is this promotional tariff valid for all destination ?

No, Promotional tariff is valid only for the mentioned destinations.

8.What is the 9Ks/MB promotion (Rate Cutter)?

It is a roaming pack, as below for users to be able to use international roaming while travelling to below destinations

Price	900 Ks
Tariff	9Ks/MB
Validity	7 Days
Activation	*9007#
Countries	Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei

9 Is it required to subscribe for 9Ks/MB promotion?

Yes, it is required to subscribe. Subscription Fees is 900 Ks for a week (inclusive of tax).

10.Is this offer valid for Postpaid or Prepaid ?

This promotion (9Ks/MB promotion) is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Own Shops / MPT TRA Offices (Individual/Retail).

11. How can i buy 9Ks/MB promotion package ?

You can buy this package from following channels.

SMS “NINE“ to 1332
Dial *9007#
Dial *106*2*5*2#
From MPT4U > Package Purchase >Others > Roaming & IDD
You visit the nearest retailer, and ask him to purchase the package for you, through DMS.

12 .I purchased Roaming rate cutter pack with 7 days validity and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?

You cannot buy roaming pack with 7 days validity before expiring previous roaming rate cutter pack. You need to wait until previous roaming rate cutter pack expires.

13.Do the rate cutter pack allowed to multi-subscription ?

No, the rate cutter pack does not allowed to multi-subscription.

14.Is the above mentioned tariff applicable only for Data services ?

Yes, This tariff is applicable only for Data Services, and Voice/SMS services would be charged at standard tariff

15.How will i know, that the package is successfully subscribed ?

When the subscription is successful, you would recieve the confirmation notification through SMS.

16. Do i need to subscribe to package before i travel oversees to these destinations ?

You can purchase this package in Myanmar or from overseas (in these countries).

17.If i don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?

If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia,Laos, Indonesia,Brunei.

However, we recommend to subscribe to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.

18 . What if the package is expired ?

When the package is expired, you would be informed through the notification. If you don’t wish to renew your package, you will be charged at promotional paygo rate of 15Ks/MB.

19. Why i am not able to buy the package ?

There can be below reasons, and the resolution

Not enough balance, please topup and try again
Base tariff customer, pls change your tariff plan by dialing *234*2# (Swe thahar).
Already active roaming data pack

20. I purchased Roaming Pack (10000 Ks/800 MB with 7 days validity) and I want to purchase roaming rate cutter pack with 7 days validity before expiring previous roaming pack. How will it happen?

You cannot buy roaming rate cutter pack before expiring previous roaming pack. You need to wait until previous roaming pack expires.

21 .How will i know that my subscription is expired ?

You would recieve the notification through SMS.

22 .What is the pulse for data usage during roaming ?

The pulse for data usage, while roaming is 50KB.

23. Can I use loan balance on international roaming to make calls, send SMS or use internet data?

No, loan balance cannot be used on international roaming calls, SMS and data.

International Direct Dialing

1. What is “All in one IDD Promo pack”?

All in one IDD Promo Pack allows you to make calls to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada, at 50 Kyats/Minute with subscription fee of 499 Ks.

Product Name	Price	Specifications	Usage Types	SMS	Validity	Subscription
All in One IDD Promo Pack	499Ks (Incl tax)	50Ks/Min	Call to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada	Thai and Malaysia 15Ks/SMS	30 Days	*2050#
All in One IDD Promo Pack	499Ks (Incl tax)	50Ks/Min		Other Countries 150Ks/SMS	30 Days	*2050#

2. How do I subscribe?

You can dial *2050# (or) subscribe from MPT4U or from *106#.

3. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

4. How much does one SMS cost?

SMS will be 15 kyats for Thai and Malaysia and 150 Kyats for China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada.

5. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

6. What is the validity of the pack?

Pack’s validity is 30 days.

7. Can I buy more than one IDD pack during 30 days?

You can buy only one pack during 30 days.

8. What is the promotion period?

Starting from 28^th May 2018 until further notice.

9. Can I use loan balance to make international calls and send SMS to international numbers?

No, loan balance cannot be used to make calls or send SMS to international numbers.

Upgrade 3G SIM to 4G SIM

1.Why you need to change 4G sim card?

You can start to enjoy LTE+ network

2.What is the LTE+ network? And does 4G card charge more than 2G/3G card?

Enjoy smooth and worry free online experience on superfast MPT LTE+ Network. You can experience better web access, uninterrupted HD video streaming, video calling, online gaming, downloading and picture uploading. Much faster speed than 3G with no additional charges.

3.How can you know your SIM is 2G/3G or 4G?

Dial *106*5# and SMS will come to you. If your SIM is 2G/3G only, change 4G.

4.How to change 4G SIM card?

Go to nearest MPT shops. This is FOC not changing your original phone number.

5.Where are MPT shops to change 4G sim card?

Check the nearest shops list here. https://mpt.com.mm/en/mpt-shops/

6.What we need to bring when we go to MPT shops for 4G card changing?

Bring (1). Your sim card (2). Your NRC card, original/ copy.

7.How long it will take for changing 4G card at MPT shops?

It can be finished at once within a day. But based on your selected shops crowded situation, it can vary for taking time.

8.Do we need to pay any charges for this?

This service is FOC.

9.Is our original phone number will be changed?

You can change 4G sim card without changing your original phone number.

10. How to enjoy MPT LTE network?

Buy MPT’s data packages and use the LTE network.

Change from Postpaid to Prepaid

1. What is change from Postpaid to Prepaid Service?

It is the payment method change from Postpaid (issue invoice after usage month) to Prepaid (Top up).

2.Where/How can we apply to change from Postpaid to Prepaid?

Starting from 1^st Nov 2019,

The Mobile customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office, Sule TRA, Ahlone TRA and Insein TRA.
The Mobile customers who are in region to visit and apply the change request at the nearest regional Commercial offices.
The PSTN customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office.

3. Where is the commercial office and TRA office address in YGN City?

40^th Street Commercial Office, Kyauktada Tsp, YGN. Contact numbers are 01252322, 01254254.

Sule TRA: No.465/469, Corner of Bozunpat St & Maharbandoola Rd, Pabedan Township

Ahlone TRA: No.189, Under Kyimyindine Road x Forest Road, Ahlone Township

Insein TRA: No.2, Hlaing Myint Road, East of Ywama, Inn Sein Township

4.When can we apply to change from Postpaid to Prepaid?

Monday to Friday (except Public Holidays)

Office Hour: 9:30 AM to 2:00 PM

5.What documents is needed for changing Postpaid to Prepaid?

Attachment 1: NRC card copy

Attachment 2: Owner book/Agreement original

Attachment 3: Power of Attorney, NRC card of original owner

(if the person applies on behalf of real one.)

6.Do we need to pay any charges?

Prerequisite payments from customers before migration Postpaid to Prepaid

All Outstanding invoices
Advance payment to cover upcoming invoices
- Totally 3 times of previous month’s bill; if customer apply & make all payments between 1st to 6^th of the month
- Totally 2 times of previous month’s bill; if customer apply & make all payments between 7th to the end of the month

7.How long will take to change from Postpaid to Prepaid?

After completing the application and payment process, MPT will complete the request within one working day.

8.What is the process if we have remaining balance in Postpaid account after settle the invoice amount in the next month?

After Postpaid to Prepaid changing complete, MPT will manage customers’ Prepaid balance i.e. we will deduct Prepaid’s balance in case the paid advance payment cannot cover the pending bill. In case there is remaning amount from the advance payment after the pending invoice settled, we wiill transfer the remaining amount into Prepaid balance for that customer.

MPT U-Life

1. What is MPT U-Life?

MPT U-Life is digital insurance service exclusively designed for MPT SIM users which offers the ZIWAKA health insurance policy and Thet Taw Saunt personal accident insurance policy, customer can buy the products with MPT extra benefits.

2. What are the values of using MPT U-Life digital insurance service?

In current COVID-19 situation, customers can apply U-Life’s digital insurance products with Contactless online application, Cashless Payment, and Earn more MPT benefits on each promotion.

3. Who are eligible for this product?

All the MPT SIM Card users are eligible for this product.

4. How many products can we get?

There have two products,
1. ZIWAKA Health Insurance and
2. THET TAW SAUNT Personal Accident Insurance

5. What will be the different of these two products?

ZIWAKA Health insurance is to cover for hospitalization related with diseases (Including COVID-19) and accident, THET TAW SAUNT Personal Accident Insurance is to cover only for accidents matters such that hospitalization related with accidents and unable to work due to accident. For more details you can inquired with
related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM).

6. If we buy this product through with MPT U-Life Service, what kind of benefits can we get as MPT users?

By utilizing U-Life Service, the customer can get not only insurance coverages from product also can obtain attractive MPT benefits that we support in each promotion.

7. What is the basic price on each insurance?

You can start ZIWAKA Health Insurance from 5,600 MMK (Based on your age group), and THET TAW SAUNT Personal Accident Insurance from 1,250 MMK.

8. How can I see the product detail?

Please click “For More Information” to see details about product price, coverages, terms, and claim information.

9. One person can buy for both ZIWAKA and THET TAW SAUNT insurance products?

Yes, customer can buy both insurance products based on your coverage requirement.

10. How can I buy the product?

Through MPT platform customer can choose required product and click “Apply ZIWAKA” or “Apply THET TAW SAUNT” for each product purchase.

11. How can we pay?

Customer can choose two payment methods as MPT Pay and MPT mobile balance payment. Please be noted to maintain enough balance to buy the insurance certificate.

12. How can we claim for benefits?

Customer can proceed online claim for each insurance product, for more details of claim processes and procedure you can inquired with related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM)

Sim Validity

1. Does MPT SIM have an expiration date?

MPT SIMs have an expiration date. SIM card must be registered after purchasing. After registration, Customers have to make the first call/SMS/ USSD or by topping-up to activate the SIM card within 180 days.
Customers have to top-up within 60 days to continue using their SIM.

If a top-up is not made within 60 days, the SIM card will move to “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.

Customers can top-up within 30 days to re-activate it.

If a top-up is not made within 30 days, the SIM card will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.

Customers can top-up within 60 days to re-activate it. However, if customer do not make any top-up within 60 days, the SIM card will be fully decommissioned and moved to “Cooling Stage”. Customer have to visit to MPT Own Shop within 60 days to apply for reactivation.

• After exceeding of 60 days, the SIM card will be moved to “Recycle Stage” which will be reallocated to a new customer and the phone number will be disassociated from the SIM card and it will be reassigned to a new customer.

2. How to increase my SIM validity when it is low?

You can Top-up and for every top-up your Balance Validity will be increased to 365 days as illustrated below

Top-Up amount	Balance /SIM Validity
500Ks	Increased to 365 days
1,000Ks	Increased to 365 days
3,000Ks	Increased to 365 days
5,000Ks	Increased to 365 days
10,000Ks	Increased to 365 days

3. I am Postpaid customer; does my SIM also have a validity?

Postpaid user SIMs do not have Validity and will remain active at all time.

4. How can I check my SIM validity?

Dial *124# OR Send SMS “BAL” to 1331.

5. What will happen if I do not Top-up for 365 days?

After 365 days , SIM will be blocked and will remain blocked if you do not top-up.

In First 30 Days, SIM will be “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.

In next 60 Days, SIM will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.

6. I cannot call other numbers but can receive calls (although I have balance). Why?

Please send SMS “BAL’ to 1331 (Free of charge) to check your SIM validity. If your SIM validity is 0, your SIM was blocked because you did not top-up for 1 year. Please top-up to reactivate your SIM.

Trending keywords