Frequently Asked Questions

Advance Payment Promotion - Dome Pyan

Dome Pyan Advance Payment Promotion (5% for 6months and 10% for 12months)

1. . What is Advance payment promotion for Dome Pyan Home Fiber Internet? Who is applicable for this promotion?

Existing Dome Pyan Home Fiber Internet customers (already paid 1st MRC and normal MRC is issued) can enjoy 5% discount for 6month advance payment (or) 10% discount for 12month advance payment.

Applicable for Dome Pyan Home Fiber Internet Subscribers who are using Normal Tariff [Class A 100Mbps, Class B 50Mbps, Class C 25Mbps and Class D 15Mbps].
For more details: https://www.mpt.com.mm/en/advance-payment-promotion/

2. Where can enjoy this promotion?

All FTTH available townships.

3. How can make payment for FTTH Advance?

Customers can make payment at all existing MPT FTTH channels.

For details : https://mpt.com.mm/en/payment-channels/

4. Is there any timeline to make payment?

Customer should make payment as least 3 working days ahead before the end of month.

5. If customer request to terminate the internet service during advance payment period, can get refund money?

MPT will not refund any advance payment for any reason including early termination by Customer within Discount Period.

6. When can customer extends the advance payment promotion?

Customer can extend the advance payment as least 3 working days ahead before the end of the final month of such Discount Period. Customer can make advance payment with next 1st month invoice.

7. Within the Discount Period, can customer make a service change request including bandwidth upgrading or downgrading, or relocation or temporary suspension?

During Discount Period, Customer can’t downgrade tariff, but customer can upgrade by paying additional fee, but discount will not be applied to the upgrade tariff. Customer can apply temporary termination as per current policy and Discount period will be postponed. Relocation can be accepted if the new location is feasible.

A Kyite Poh

1. What are A Kyite Poh Packages?

A Kyite Poh Packages are SMS Packages to keep in touch more family, beloved ones, and friends and send MPT-MPT texts as many as you want with more affordable rate.

2. What are the benefits of A Kyite Poh Packages?

Product Name Price (Inclusive Tax) Validity No of SMS (On-net) USSD
A Kyite Poh 24 Hours Pack 198MMK 24 Hours 1000 *2427*1#
A kyite Poh 7 Days Pack 498 MMK 7 Days 5000 *2427*2#
A kyite Poh 30 Days Pack 998 MMK 30 Days Unlimited *2427*3#

3. Who can subscribe A Kyite Poh Packs?

All MPT GSM/WCDMA prepaid users (Swe Thahar) can subscribe to A Kyite Poh Packs. CDMA, Postpaid, Base Tariff users and non-active users are not eligible to subscribe.

4. How can I buy A Kyite Poh Packs?

Dial *2427# or MPT4U App or MPT Pay & can be subscribed from nearest agents too.

5. Are the prices tax inclusive?

Yes, pack prices are included 5% commercial tax.

6. How can I check balance of A Kyite Poh Packs?

You can check SMS and validity of A Kyite Poh Packs by dailing *224# or in MPT4U also.

7. How many A Kyite Poh Packs can I subscribe?

  • You can buy as many packs as you want. Multi-subscription is allowed.
  • The Validity of A Kyite Poh 7 Days Pack will be reset to the longest purchased pack and the amount of SMS of each pack will be merged if the user subscribes a new A Kyite Poh 7 Days Pack before first pack expiry.
  • A Kyite Poh 24 Hours Pack cannot be merged with each other. If the customer buys two A Khite Poh 24 Hours packs, these two packs can be seen separately with their own validity. However, users can enjoy full 24-hour validity of each pack.
  • The Validity of A Kyite Poh 30 Days Pack will be reset to the longest purchased pack and the amount of SMS of each pack will be merged if the user subscribes a new A Kyite Poh 30 Days Pack before first pack expiry.

8. How do you specify expiry of pack?

  • 24 Hours Pack Package validity is calculated as real time Users can enjoy full 24-hour validity (Eg. If users buy the pack at 10 a.m on( 1st June  and pack will expire at 10 a.m on 2nd June 2023).
  • 7 Days Pack Package validity is calculated as calendar (Eg. If users buy the pack at 10 a.m on 1st June and pack will expire at 12 a.m on 7th June 2023).
  • 30 Days Pack Package validity is calculated as calendar (Eg. If users buy the pack at 10 a.m on 1st June and pack will expire at 12 a.m on 30th June 2023).

9. Can I buy 30 Days A Kyite Poh SMS pack again before 7 Days A Kyite Poh Pack validity expiry?

Yes, you can buy 30 Days A Kyite Poh SMS pack again before 7 Days A Kyite Poh Pack validity expiry. However, packs cannot be merged with each other, and these two packs can be seen separately with their own validity.

10. Can I gift A Kyite Poh Packs to others?

You can gift this pack to others. Just through via MPT4U (or) dial *2427#, and choose option 2.’Gift’, enter mobile number that you want to gift.

11. What is the promotion period?

This promotion will start from 1st June 2023 to until further notice.

A Kyite Poh Auto Renewal

1. What are Autorenewal A Kyite Poh Packs?

Auto Renewal packages are SMS packages to keep in touch more family, beloved ones, and friends and send MPT-MPT texts as many as you want with more affordable rate.  If you subscribe to purchase Autorenewal A Kyite Poh packs, the packages would under-go auto renewal when the amount of SMS packs would be below 25 SMS (or) 7 days/30 days pack validity expiry.

 

Product Name Price

(Inclusive Tax)

SMS Amount Validity (days) USSD
A Kyite Poh AR 7 Days Pack 488 MMK 5,001 7 days *2427*2*3#
A Kyite Poh AR 30 Days Pack 978 MMK Unlimited 30 days *2427*3*3#

2. Are the prices tax inclusive?

Yes, pack prices include 5% commercial tax.

3. Who can subscribe Auto Renewal A Kyite Poh SMS Packs?

MPT GSM/WCDMA prepaid users (Swe Thahar) can subscribe. CDMA, Postpaid, Base Tariff users and non-active users are not eligible to subscribe.

4. Can I purchase auto renewal package through MPT4U?

You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewalpage in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack

5. What kind of benefit I can get when I buy Auto Renewal A Kyite Poh Packs via any channels?

You can enjoy up-to 200GB data bonus by playing Hti Pauk in MPT4U for any Auto Renew pack purchase.

6. How can I check A Kyite Poh Packs balance?

Users can check their A Kyite Poh Packs balance, Validity by dialing *224# or MPT4U App.

7. How many Autorenewal A Kyite Poh Packs can I subscribe?

Multi-subscription is allowed, and the SMS quota and validity will be merged and reset to the latest pack’s validity.

  • Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 25 SMS condition (or) 7th day/30th day pack validity expiry.
Auto Renewal A Kyite Poh 7 Days Auto Renewal A Kyite Poh 30 Days
A Kyite Poh Autorenewal 7 Days Pack Allow multiple subscription, merged and extend validity Not Allow multiple subscription at the same time
A Kyite Poh Autorenewal 30 Days Pack Not allow Multiple subscription at the same time Allow multiple subscription, merged and extend validity

 

 

  1. Multi-Purchase among auto renewal packs and regular packs

 

Regular A Kyite Poh 24 Hours Regular A Kyite Poh 7 Days Regular A Kyite Poh 30 Days
A Kyite Poh Autorenewal 7 Days Pack Allow multiple subscription, but not merged, separate validity Allow multiple subscription, merge, and extend validity Not allow Multiple subscription at the same time
A Kyite Poh Autorenewal 30 Days Pack Not allow Multiple subscription at the same time Not allow multiple subscription at the same time Allow multiple subscription, merge, and extend validity

 

  • After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you cannot buy Regular A Kyite Poh 30 Day Pack.

 

  • After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you can buy Regular A Kyite Poh 24 Hour Pack but Packs cannot be merged and separate validity extended.

 

  • After you subscribe to Auto Renewal A Kyite Poh 7 Days Pack, you can buy Regular A Kyite Poh 7 Day Pack and Packs can be merged and validity extended.

 

  • After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you can buy Regular A Kyite Poh 30 Day Pack and Packs can be merged and validity extended.

 

 

  • After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you cannot buy Regular A Kyite Poh 24 Hour Pack.

 

  • After you subscribe to Auto Renewal A Kyite Poh 30 Days Pack, you cannot buy Regular A Kyite Poh 7 Day Pack.

 

  1. Multiple purchase among different autorenewal A Kyite Poh pack are not allowed
A Kyite Poh Autorenewal 7 Days Pack A Kyite Poh Autorenewal 30 Days Pack
A Kyite Poh Autorenewal 7 Days Pack Allow Multiple Sub, merged and extend validity Not Allow Multiple subscription at the same time
A Kyite Poh Autorenewal 30 Days Pack Not Allow Multiple subscription at the same time Allow Multiple Sub, merged and extend validity

8. I have active Autorenewal Pack (488 Ks Pack). Can I buy regular 998Ks pack before 1st pack expiry?

No, you cannot buy regular 998Ks pack before un-subscription of 488Ks pack. Please unsubscribe Autorenewal pack first and then but regular 998Ks pack.

9. Can I buy different Autorenewal (488Ks and 978Ks) packs?

No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal A Kyite Poh pack and subscribe to another autorenewal A Kyite Poh pack.

10. What is the validity of Auto Renewal A Kyite Poh Packs?

Validity of package is 7th days/ 30th days.

11. What happens on 7th day/30th day pack validity expiry without reaching 25 SMS threshold?

When Autorenewal A Kyite Poh reaches expiry period (7th day/30th day) without reaching 25 SMS threshold, it will be auto renewed.

12. What happens to my unused SMS after pack expiry?

Carry over function is not included. Cannot carry remaining SMS after your pack expiry.

13. Can I gift Autorenewal Data Carry Plus packs to others?

No, gifting function is not allowed for auto-renewal A Kyite Poh pack.

14. What auto-renew happen at the time of insufficient balance?

Auto-renewal temporarily fails due to insufficient balance, system will wait until customer makes next top up/loan balance/balance transfer. Users need to maintain enough balance to be continued renewed service with proposed recharge methods until 7 days waiting period after pack expiry.

15. When auto-renewal function fail?

If user does not have enough balance for (until 7 days waiting period) days continuously, auto renew function automatically fail (un-subscribe & send SMS notification), and he is no longer able to use the auto-renewal. User has to subscribe the auto-renew service again to use the service.

16. What will happen if unlimited users unsubscribe auto renewal pack before expiry date?

Yes, user still can use the remaining SMS if unlimited users unsubscribe auto renewal pack before expiry, the main SMS quota will remain until pack expiry period. But auto renew function would stop as soon as user UNSUBSCRIBE the service.

17. How to un-subscribe autorenewal packs?

Users can un-subscribe auto-renewal packs by dialing below USSD codes or through MPT4U App

AR Packs Common USSD for un-subscription Direct USSD for un-subscription
Auto Renewal A Kyite Poh 7 Days Pack *2124# *2427*2*4#
Auto Renewal A Kyite Poh 30 Days Pack

 

*2427*3*4#

 

MPT4U App

From MPT4U App

MPT4U App >>Services >>Manage Account >>My Subscription  >>Unsubscribe

18. How do I check whether auto renew pack or not when I purchase though USSD?

When you dial USSD code, it will show as below. You will see “Auto Renew XXX Ks”.

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